Grid Automation Solutions Engineer II – Customer Support Lead

SupportFinity™; Eastern Province; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology firm in Saudi Arabia is seeking a Customer Support Solutions Lead Engineer to provide support for after-sales issues in the grid automation sector. The ideal candidate should have a Bachelor's degree in Electrical Engineering and strong experience in leading technical projects. Responsibilities include designing solutions, promoting customer offers, and coaching regional teams to meet customer expectations. Travel of 25% is required.

Qualifications

• Experience in grid automation project execution.
• Strong analytical skills to identify and explain issues.
• Proficient in communication protocols for automation.

Responsibilities

• Design solutions for Substation control and Protection.
• Promote differentiated offers and resolve after-sales issues.
• Coach regional teams to deliver innovative projects.

Skills

Leading technical project execution

Power System knowledge

Substation Control knowledge

Customer focus

Communication protocols (IEC61850, Modbus, etc.)

Analytical skills

Education

Bachelor’s degree in Electrical Engineering

Tools

Protection and control system design

Cybersecurity solutions

Job description

A leading technology firm in Saudi Arabia is seeking a Customer Support Solutions Lead Engineer to provide support for after-sales issues in the grid automation sector. The ideal candidate should have a Bachelor's degree in Electrical Engineering and strong experience in leading technical projects. Responsibilities include designing solutions, promoting customer offers, and coaching regional teams to meet customer expectations. Travel of 25% is required.