Global Onsite IT Support Engineer (Bilingual EN/AR)

D-ploy; Riyad Al Khabra; On-site; SAR 150,000 - 200,000; Full time

Job summary

An international IT solutions provider is seeking a Technical Support Specialist to assist with computer hardware and software issues. Candidates should be fluent in English and Arabic, with at least 2 years of experience in a similar role. The position requires strong problem-solving skills and the ability to handle various technical inquiries from end-users. This role may involve travel to Jeddah based on business needs.

Qualifications

• 2+ years of experience in a similar role.
• Attention to detail and ability to multi-task.
• Experience in regulated IT environments is a plus (GxP).

Responsibilities

• Provide technical and troubleshooting assistance related to hardware and software.
• Offer first and second level technical support via calls and tickets.
• Document all end-user interactions in the customer ticket system.

Skills

Fluent English

Fluent Arabic

Problem-solving abilities

Excellent communication skills

Customer orientation

Job description

An international IT solutions provider is seeking a Technical Support Specialist to assist with computer hardware and software issues. Candidates should be fluent in English and Arabic, with at least 2 years of experience in a similar role. The position requires strong problem-solving skills and the ability to handle various technical inquiries from end-users. This role may involve travel to Jeddah based on business needs.