Global CX Project Manager – Agile & Stakeholder Lead

-; Riyadh Region; On-site; SAR 224,000 - 300,000; Full time

Job summary

A leading customer experience transformation provider in Riyadh is seeking a skilled Senior Project Manager. The role involves managing project planning on an international scale, ensuring excellent stakeholder communication, and leveraging Agile methodologies. Candidates should have experience in customer services and demonstrate excellent verbal communication skills. This position offers flexibility and a chance to contribute significantly to project success in a dynamic environment.

Qualifications

• Experience in the customer services industry.
• Proven project management experience within consultancy or customer service transformation.
• Experience with Agile methodologies, specifically Scrum.

Responsibilities

• Manage project planning at an international level with supplier and subcontractor management.
• Ensure effective stakeholder management and communication.
• Produce appropriate documentation for projects.

Skills

Customer service industry experience

Proven project management experience

Agile methodologies (Scrum)

Jira

Workshop facilitation

Virtual team management

Excellent verbal communication

Relationship building with customers

Initiative

Managing independent projects

Tools

Agile tools

Collaboration tools

Job description

A leading customer experience transformation provider in Riyadh is seeking a skilled Senior Project Manager. The role involves managing project planning on an international scale, ensuring excellent stakeholder communication, and leveraging Agile methodologies. Candidates should have experience in customer services and demonstrate excellent verbal communication skills. This position offers flexibility and a chance to contribute significantly to project success in a dynamic environment.