Global Customer Success Leader — Drive Adoption (Hybrid)

IFS; Riyadh; Hybrid; SAR 200,000 - 300,000; Full time

Job summary

A leading enterprise solutions firm in Riyadh is seeking a Customer Success Manager to drive customer satisfaction and retention. The role demands strong client-facing experience, excellent communication skills in both English and Arabic, and a solid understanding of customer success metrics. This position also offers a hybrid work model, emphasizing both flexibility and collaboration within a diverse team.

Benefits

Flexible work opportunities

Inclusive workplace experiences

Community-building initiatives

Qualifications

• Must possess prior experience in client-facing roles, especially in Service/Project Delivery.
• Fluency in English and Arabic (written and verbal) is required.
• Ability to develop Value Metrics to measure customer success outcomes.

Responsibilities

• Lead customer success initiatives and manage program deliveries.
• Develop strong customer relationships to drive satisfaction and loyalty.
• Communicate with Sales about potential upsell opportunities.

Skills

Client-facing experience

Field Service Management

Communication skills

Relationship management

Business acumen

Education

Bachelor's or Master's degree in a relevant field

Job description

A leading enterprise solutions firm in Riyadh is seeking a Customer Success Manager to drive customer satisfaction and retention. The role demands strong client-facing experience, excellent communication skills in both English and Arabic, and a solid understanding of customer success metrics. This position also offers a hybrid work model, emphasizing both flexibility and collaboration within a diverse team.