Front Office Supervisor: Elevate Guest Experience

Hilton Worldwide, Inc.; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Front Office Supervisor in Makkah to oversee front office activities and ensure exceptional guest service. You will supervise operations, manage guest inquiries, and train your team to deliver top-notch hospitality. The ideal candidate has front office experience, strong sales capabilities, and excellent interpersonal skills. This full-time role is vital for creating outstanding first impressions and maintaining high standards for the team.

Qualifications

• Strong commercial/business awareness and demonstration of sales capabilities.
• Excellent supervisory, interpersonal, and communication skills.
• A passion for delivering exceptional levels of guest service.

Responsibilities

• Supervise front office operations during your assigned shift to a consistently high standard.
• Ensure your shift team has current knowledge of hotel products and services.
• Manage guest requests, inquiries, and complaints promptly and completely.

Skills

Front office experience

Sales capabilities

Supervisory skills

Interpersonal skills

Communication skills

Calm and organized work ethic

Education

Relevant supervisory/management certificate/diploma/degree

Job description

A leading global hospitality company is seeking a Front Office Supervisor in Makkah to oversee front office activities and ensure exceptional guest service. You will supervise operations, manage guest inquiries, and train your team to deliver top-notch hospitality. The ideal candidate has front office experience, strong sales capabilities, and excellent interpersonal skills. This full-time role is vital for creating outstanding first impressions and maintaining high standards for the team.