Front Office Manager, Fairmont The Red Sea (Saudi Nationality)

FAIRMONT; Umluj; On-site; SAR 150,000 - 200,000; Full time

Job summary

A prestigious hotel in Umluj, Saudi Arabia is seeking an experienced Front Office Manager to lead the front office team and ensure exceptional guest experiences. This role involves overseeing daily operations, managing team performance, and implementing revenue management strategies. The ideal candidate will possess strong leadership skills, a bachelor's degree in Hospitality Management, and at least 5 years of relevant experience. Join us for an exciting opportunity in a beautiful coastal location with competitive benefits.

Benefits

Competitive package and opportunities for professional growth

Outstanding discounts across the global Accor and luxury brand network

Qualifications

• Minimum of 5 years of experience in hotel front office operations, including 2+ years in a managerial role.
• Fluency in English; knowledge of Arabic is highly advantageous.

Responsibilities

• Lead and mentor the front office team.
• Develop and implement strategies to enhance guest satisfaction.
• Oversee daily front desk operations.
• Manage guest complaints and resolve issues promptly.

Skills

Leadership

Customer service

Financial acumen

Problem-solving

Organizational skills

Education

Bachelor's degree in Hospitality Management

Tools

Property Management Systems (PMS)

Microsoft Office Suite

Job description

Job Description

We are seeking an experienced and dynamic Front Office Manager to join our prestigious hotel in the beautiful coastal city of Umluj, Saudi Arabia. As the leader of our front office team, you will be responsible for ensuring exceptional guest experiences and overseeing smooth operations in this emerging tourist destination on the Red Sea coast.

Responsibilities

• Lead and mentor the front office team, fostering a culture of excellence and collaboration
• Develop and implement strategies to enhance guest satisfaction and operational efficiency
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Train and motivate staff to deliver high-quality customer service
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Manage department budgets and control expenses effectively
• Ensure compliance with brand standards and Saudi Arabian hospitality regulations
• Implement and maintain efficient front office procedures and systems
• Develop and execute revenue management strategies to maximize occupancy and revenue
• Handle VIP guests and special requests with utmost care and attention to detail
• Stay informed about local attractions and activities in Umluj and surrounding areas to provide valuable recommendations to guests
• Oversee staff scheduling and workforce management to ensure optimal coverage
• Implement and maintain health and safety protocols in the front office area
• Spearhead the adoption of digital check-in systems and contactless technologies

Qualifications

• Bachelor's degree in Hospitality Management or related field
• Minimum of 5 years of experience in hotel front office operations, including 2+ years in a managerial role
• Proven leadership skills with the ability to train, motivate, and mentor team members
• Excellent customer service skills and a passion for delivering exceptional guest experiences
• Strong financial acumen and experience in budgeting and revenue management
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
• In-depth knowledge of front office procedures, revenue management principles, and industry best practices
• Excellent problem-solving, decision-making, and conflict resolution abilities
• Strong organizational and time management skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Exceptional communication and interpersonal skills to interact effectively with guests, staff, and management
• Fluency in English; knowledge of Arabic is highly advantageous
• Experience with staff scheduling and workforce management tools
• Thorough understanding of Saudi Arabian hospitality regulations and cultural norms
• Knowledge of health and safety regulations in the hospitality industry
• Familiarity with digital check-in systems and contactless technologies
• Experience in luxury or resort properties is preferred
• Enthusiasm for staying updated on hospitality trends and implementing innovative solutions
• Knowledge of local attractions and activities in Umluj and the surrounding Red Sea coast

Additional Information

What’s in it for you...

The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.

The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.

Become part of a team dedicated to creating unparalleled luxury hospitality experiences.

A competitive package and excellent opportunities for professional growth.

Outstanding discounts across the global Accor and luxury brand network.