Front Office Manager

IBIS; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hotel chain in Jeddah is seeking a Front Office Manager to enhance guest satisfaction and oversee front office operations. You will be responsible for ensuring cohesive communication among staff, training and mentoring team members, and managing budgets. The ideal candidate should have experience in brand hotels and possess strong communication and analytical skills. This is an opportunity to drive guest experiences and foster a high-performing front office team.

Qualifications

• Experience in brand hotels.
• Excellent command in English; additional language is an advantage.
• Strong reporting and analytical skills.
• Good analytical and numeric skills.
• High level of organization and time management skill.

Responsibilities

• Communicate with guests and colleagues for collaboration.
• Transform dilemmas into success stories through creative solutions.
• Recruit, train, and mentor Front Office team members.
• Monitor budgets, expenditure, and revenue.
• Ensure the safety of guests and staff.

Skills

Communication

Analytical skills

Organization

Flexibility

Attention to Detail

Job description

Job Description

The Front Office Manager is responsible for all aspects of guest service and guest satisfaction that is generated and maintained by daily operations of the front office, including, but not limited to front desk, guest services and Service(telephone), while consistently achieving exemplary guest service and adhering the policies and procedures and your mission is to foster team unity, and ensure the creation of unforgettable experiences for every guest.

Primary Responsibilities

• Confidence in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
• Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
• Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
• Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
• Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

Qualifications

• Experience in brand hotels.
• Excellent command in English / additional language is an advantage.
• Strong reporting and analytical skills.
• Good analytical and numeric skills.
• High level of organization and time management skill.

Additional Information

• Multi-tasking
• Data Entry
• Computer Skills
• Flexibility
• Organization
• Attention to Detail
• Communication