Front Office Guest Experience Lead

Accor; Saudi Arabia; On-site; SAR 179,000 - 225,000; Full time

Job summary

A luxury hotel chain in Saudi Arabia is seeking a Front Office Supervisor responsible for overseeing Receptionists and ensuring excellent guest service. The role requires at least 1 year of supervisory experience in a luxury hotel, proficiency in English and Arabic, and strong multitasking abilities. Candidates must present a professional image and be flexible with hours. Join a dynamic team focused on luxury hospitality standards in a breathtaking location.

Qualifications

• Minimum 1 year of supervisory experience in a luxury hotel.
• Must be flexible in working hours.
• Third language is an asset.

Responsibilities

• Supervise Receptionists and ensure tasks are completed.
• Ensure staff have breaks and adequate coverage.
• Handle VIP guests and coordinate arrivals and departures.

Skills

Proficient in English and Arabic

Customer service experience

Ability to multitask in an intense environment

Team player

Flexibility in working hours

Education

Hospitality diploma

Tools

Property Management System

Microsoft Windows

Job description

A luxury hotel chain in Saudi Arabia is seeking a Front Office Supervisor responsible for overseeing Receptionists and ensuring excellent guest service. The role requires at least 1 year of supervisory experience in a luxury hotel, proficiency in English and Arabic, and strong multitasking abilities. Candidates must present a professional image and be flexible with hours. Join a dynamic team focused on luxury hospitality standards in a breathtaking location.