Front Office Duty Manager

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global hospitality company in Saudi Arabia is seeking an experienced Front Office Duty Manager to oversee operations during shifts. You will lead the front office team, ensure guest satisfaction, and manage escalated issues. Ideal candidates have strong leadership skills and proven experience in front office operations. Join us to deliver exceptional guest experiences that reflect our brand standards.

Qualifications

• Proven experience in front office operations and supervisory roles.
• Excellent customer service and conflict resolution abilities.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Supervise all front office operations during your shift.
• Manage and resolve guest complaints and special requests.
• Lead, motivate, and support the front office team.

Skills

Leadership

Communication

Problem-solving

Customer Service

Conflict Resolution

Tools

Hotel Property Management Systems (PMS)

Job description

Overview

We’re looking for a proactive and experienced Front Office Duty Manager to oversee front office operations during assigned shifts. As part of the IHG family, you’ll ensure smooth guest services, handle escalated issues, and lead the front office team to deliver exceptional experiences that reflect IHG’s brand standards. Your role is crucial in maintaining operational excellence and guest satisfaction.

Key Responsibilities

• Supervise all front office operations during your shift, including guest check-in/out and concierge services.
• Manage and resolve guest complaints and special requests promptly and professionally.
• Lead, motivate, and support the front office team to deliver outstanding service.
• Ensure compliance with IHG brand standards, policies, and procedures.
• Monitor cash handling, billing processes, and audit procedures.
• Coordinate with other departments to address guest needs and operational issues.
• Prepare and review shift reports and communicate relevant information to management.
• Assist with staff training and development.

Key Skills & Experience

• Proven experience in front office operations and supervisory roles.
• Strong leadership, communication, and problem-solving skills.
• Excellent customer service and conflict resolution abilities.
• Familiarity with hotel property management systems (PMS).
• Ability to work under pressure and manage multiple tasks.
• Flexibility to work shifts, including nights, weekends, and holidays.

At IHG, we care about our people and guests. Join us and be part of a global family dedicated to delivering True Hospitality for Good.