Front Desk Supervisor - Four Seasons Resort and Residences AMAALA at Triple Bay

Four Seasons Hotels and Resorts; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel chain in Saudi Arabia seeks a Front Desk Supervisor to lead the team at their new resort. Responsibilities include overseeing daily operations, supervising staff, and ensuring seamless guest experiences. Candidates should have luxury hospitality experience, strong leadership skills, and be fluent in Arabic and English. Competitive salary with various benefits including housing and vacation days.

Benefits

Competitive salary

Housing and transportation

30 days of vacation plus public holidays

Complimentary meals

Medical and life insurance

Employee Assistance Program

Qualifications

• Previous experience in front desk or guest services within luxury hospitality.
• Supervisory experience preferred.
• Pre-opening experience is an advantage.

Responsibilities

• Participate in pre-opening tasks including front desk setup and systems implementation.
• Supervise daily front desk operations for smooth check-in/check-out.
• Support Front Desk Agents in delivering personalized service.

Skills

Leadership skills

Communication skills

Guest relations

Fluency in Arabic

Fluency in English

Tools

PMS (Opera)

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About the Role

Join our pre-opening Front Office team as Front Desk Supervisor at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Assistant Front Desk Manager, you will help establish front desk standards, lead the front desk team, and deliver seamless guest arrival and departure experiences throughout pre-opening and daily operations.

What You Will Do

• Participate in pre-opening tasks including front desk setup, systems implementation, and team training.
• Supervise daily front desk operations to ensure smooth check-in/check-out processes and exceptional guest service.
• Support and guide Front Desk Agents in delivering personalized service and maintaining professional presentation.
• Handle guest requests, preferences, and service recovery needs with professionalism and efficiency.
• Coordinate closely with Concierge, Housekeeping, and other departments to meet guest expectations.
• Monitor lobby activity, respond to guest feedback, and escalate issues as needed.
• Assist with front office reports, shift planning, and implementation of guest service initiatives.
• Maintain accurate guest records and ensure adherence to billing and operational procedures.

What You Bring

• Previous experience in front desk or guest services within luxury hospitality, with supervisory experience preferred.
• Pre-opening experience is an advantage.
• Strong leadership, communication, and guest relations skills.
• Familiarity with PMS (Opera preferred) and front office systems.
• Suitable candidates must be eligible to work in Saudi Arabia. Fluency in Arabic and English is essential.

What We Offer

• Competitive salary in a tax-free environment.
• Housing and transportation.
• 30 days of vacation plus public holidays.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.

Schedule & Hours

Full-time role.

Localization Requirement

Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who have a passion for guest service and leadership.