Field Application Engineer

Getac Corporation Technology; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology provider in Riyadh seeks a technical support role responsible for engaging with customers, providing high-level technical expertise, and supporting sales teams. Candidates should possess at least 5 years in service/IT, with 3 years in diagnostics and repair. Proficiency in Arabic and English is essential. The position demands excellent communication skills and the ability to manage multiple technical challenges while ensuring customer satisfaction.

Qualifications

• 5 years general experience in IT or service environments.
• Minimum 3 years experience in computer diagnostics and repair.
• Detail knowledge of PC architecture.

Responsibilities

• Assist technical project requirements and map out potential solutions.
• Manage technical queries and support customer reviews.
• Document and log technical issues.

Skills

Self-Motivated

Customer communication skills

Technical query management

Analytical skills

Project support skills

Job description

Scope of Role

• Early engage with potential customer to promote Getac solution.
• Responsibility to provide high level technical expertise to Getac customer and partner base whilst also supporting the Sales Team engaging directly with customers in pre-sales and post-sales environments as required.
• English communication & writing skill is a must as this role will be also working with HQ and global team

Responsibilities

• Pre Sales Support to assist technical project requirements and map out potential solutions to customer technical challenges.
• Post Sales issue support and escalation including direct ownership for technical areas raised by our enterprise customers either directly or as escalated by the Customer care group.
• Customer facing technical query management supporting regular review meeting, SLA meetings and technical escalation reviews.
• Document and log all technical issues within central database (saleforce.com/FTIE) and ensure all issues are kept up to date and produce reports as required both for internal and external audience.
• Working with sales teams to provide proactive support on products and projects to anticipate and elevate potential issues to management and Getac HQ technical teams.
• Conduct the regular product technical update and golden sample evaluation for enterprise customers

Skills

Experience Required

• 5 Years general experience within the service / IT environment
• minimum 3 years direct experience in computer diagnostics and repair
• Detail knowledge and understanding of PC architecture and willingness to adopt this knowledge to Getac’s specialized products
• Project Support skill preferable
• Language – Arabic native with very good English in verbal and writing.

Competencies

• Self-Motivated individual capable of working individually and within a small team
• Ability to manage multiple issues and prioritize accordingly
• Ability and willingness to travel as required by the Company
• Excellent written and spoken communication skills for both internal and external correspondence
• Customer management and communication skills especially via telephone and email
• Analytics skills and data management
• Positive hands on attitude to getting the job done
• Willingness to do what it takes to keep customer satisfied

Working Relationships

• Local and HQ Enterprise Account Team (Commercial , Technical , Project)
• Enterprise Customers
• European Service and Administration teams
• End Customer and Third-party Partner
• Military System integrator