Experience Partner - Associate Director - Cognizant Moment

Cognizant; Riyadh Region; Hybrid; SAR 299,000 - 450,000; Full time

Job summary

A leading technology solutions provider in Riyadh is seeking an Experience Partner to drive demand for innovative digital solutions. The ideal candidate should be bilingual in Arabic and English and possess a strategic mindset to understand market trends. This role involves collaborating with clients and internal teams to build compelling solutions that enhance client satisfaction and growth. Hybrid working model with travel required.

Qualifications

• Deep understanding of the Digital Space and experience working with clients in areas like Airline, Banking, Healthcare, or Oil & Gas.
• Ability to analyze sales opportunities and qualify leads.
• Strong executive communication skills.

Responsibilities

• Generate demand for Cognizant Moment offers in Saudi, UAE and Qatar.
• Build compelling solutions by leading pursuit teams.
• Establish relationships with key client stakeholders.

Skills

Dual language Arabic and English

Strategic problem solving

Market/Industry prowess

Relationship management

Commercial knowledge

Job description

Cognizant Moment reinvents experience in an AI-enabled world. A group of industry creative leaders and technology experts, Cognizant Moment helps businesses build a new kind of experience ecosystem. One that combines big data insights with the imaginative application of generative AI to drive innovation and deliver hyper-personalized, dynamic experiences that drive brand growth and differentiation. Cognizant Moment helps our clients in their Experience Transformation, Marketing and Content, Commerce, Digital Product Design, Learning, Employee Experience and Digital Experience Platforms

As a new role, we are hiring an Experience Partner in Saudi to join our growing team. This role will be based in Riyadh, offers hybrid work modality and 20% potential travel to cover Middle East.

The Experience Partner serves at the core of demand generation for Cognizant Moment services - balancing sales, solutioning, storytelling, and account management. This role is a key component of a broader Cognizant Moment Experience Partner organization including Proposal Response and Program/Project Management. The combined organization measures its success on both total contract value (TCV) targets and client satisfaction, with a particular goal to grow existing Cognizant clients in new buying centers. The Moment Experience Partner works directly with the market/industry account client partner team as well as adjacent service lines to build solutions and support client needs.

Your work at Cognizant Moment :

• Generate demand for Cognizant Moment offers – you’ll work to understand trends and align capabilities to leverage opportunities for our clients in Saudi, UAE and Qatar.. Your work will include crafting a sales plan, leading a pipeline of opportunities, and working with clients to build on problem statements that serve as guideposts for innovative solutioning.
• Build compelling solutions for internal and external stakeholders and operations– you will assemble and lead pursuit teams with appropriate skills to help your clients solve for their biggest challenges and address critical problem statements. You’ll be accountable for the story, the structure of the deal, and pricing/profitability.
• Be a trusted advisor to your clients – you’ll actively seek to establish relationships with key client stakeholders who focus on growth within marketing, technology & product, and business division leaders. And the impacted external stakeholders. You will be accountable for client satisfaction, and you will proactively generate thought leadership that supports your clients’ desire to look ahead and anticipate the evolving market.
• Collaborate Across Cognizant – you’ll be the point person to assemble skills – within Cognizant Moment and across the organization – to respond to client needs. You’ll work closely with internal account teams to plan and run existing clients. You’ll work with Consulting and other parts of Cognizant like Data, and Engineering, to ensure the best people are working toward an ideal solution.

What you bring:

• Dual language Arabic and English
• Strategic problem solving: ability to understand business challenges and requirements from the customer’s perspective, as well as industry trends, and translating them into experience solutions that generate growth
• Market/Industry prowess: Deep understanding of how the Digital Space works and years of experience working with clients (via agency, consultancy or other partner) in one or several areas : Airline & Aviation, Banking, Healthcare or Oil& Gaz
• You have strong connects from Adobe, Salesforce and Google ecosystems
• Experience Expertise including: Digital Experience Platforms as well as Design, Marketing, Content, Commerce, Learning,
• Understanding of Product launch process and pre-commercialization stages as well as brand/product launch strategies
• Executive Presence: Effective executive communication skills to clearly articulate solution vision and demonstrate solutions in a simple but compelling way. You’ll also need to be able to create your own compelling presentations.
• Relationship management: Outstanding interpersonal abilities; skilled in handling relationships with customers, market teams, and other practice experts.
• Commercial knowledge: Ability to analyze sales opportunities and qualify leads and opportunities. Need expertise in crafting pitches/proposals, GTM, and sales plans.

What’s in it for you:

You’ll get the chance to build industry leading digital experience solutions that shape millions of people’s lives around the globe. You will partner with specialists in Adobe, Salesforce, Contact Center, Gen AI, Commerce, Digital Products, Marketing and Content, and Personalization among others.

At Cognizant, we embrace diversity. We believe it’s what helps us thrive. Our goal is to include everyone at the table, and to value and respect their unique voices and backgrounds.

Need a change in 2025 to grow in responsibility and evolve in your career? Join us ! Please share you CV in English and we will connect soon.

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