Experience Host - Six Senses Amaala

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury resort in Saudi Arabia is seeking an Experience Host to deliver outstanding service and personalized experiences for guests. The ideal candidate will have a background in luxury hospitality and strong communication skills. Responsibilities include conducting activities, maintaining safety standards, and ensuring guest satisfaction. Join a team dedicated to providing exceptional experiences in a vibrant environment.

Qualifications

• Minimum 1 year experience in a luxury hotel operational role.
• Proven track record of delivering high service standards.
• Knowledge of emergency evacuation drills.

Responsibilities

• Communicate effectively with supervisors and guests.
• Conduct activities and excursions safely.
• Provide top-notch service to guests at all times.
• Maintain and check recreational equipment.

Skills

Hospitality operations knowledge

Customer service excellence

Communication skills

Safety procedures compliance

Education

High school diploma or equivalent

Hospitality diploma/degree (preferred)

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

POS systems

PMS and CRM platforms

Job description

Overview

As Experience Host, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Experience Host, I will assume full responsibility for the efficient operation in the following:

• Communicates between, organizer, supervisor, guide, and confidant to all hosts within the department.
• Conducts excursions and activities inside and outside of the resort in a safe and efficient manner that provides a high standard of service to the guest.
• Provides accurate information about available activities at the resort, gym usage, equipment usage rules and regulations.
• Gives exceptional service to go beyond the expectations of all guests.
• Presents and introduces the activities compendium and or activity schedule to guests, suggesting suitable activities that provide for a personalized experience and answering questions regarding activities.
• Checks and cleans all equipment used during any activity or recreational event.
• Reports any damage or excessive wear for proper replacement of recreation equipment to Experiences Manager.
• Maintains knowledge of all emergency evacuation drills according to resort policies.
• Reports any health or safety hazards to the Experiences Manager.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Experience Host, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 year experience in a similar hotel operational role. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.
• Familiar with various hotel systems including POS, PMS and CRM platforms. I have good knowledge on how to swim. I have knowledge of hospitality operations, including emergency evacuation drills.

The above is intended to provide an overview of the role and responsibilities for an Experience Host at Six Senses Amaala. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment.