Engineering Order Taker

Hilton; Medina Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking an Engineering Order Taker in Saudi Arabia, Medina Province. This role involves managing team member and guest requests, maintaining work order systems, responding to emergencies, and ensuring high-quality service standards are met. Candidates should have prior customer service or administrative support experience. Join a team that values exceptional hospitality and create memorable experiences for guests. Full-time position with opportunities for career development.

Qualifications

• Prior customer service/administrative support and engineering order-taking experience required.

Responsibilities

• Handle team member and guest requests while ensuring standards.
• Maintain Work Order System, logging all service requests.
• Respond to emergency calls and monitor alarm systems.
• Dispatch proper crafts to locations during emergencies.
• Coordinate and control office traffic.

Education

Grade School education

Job description

As an Engineering Order Taker, you would be responsible for answering all telephones, dispatches via 2‑way communication system and generating computerized reports to ensure department compliance with service standards.

What will I be doing?

• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
• Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
• Respond to all emergency calls which includes monitoring the alarm system
• Dispatch and direct the proper crafts to the location, notifying other departments and the alarm company of the situation
• Coordinate and control all office traffic
• Maintain the brand’s high quality standards
• Remain calm and perform all essential functions during emergency situations

What are we looking for?

• Prior customer service/administrative support and engineering order-taking experience required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Grade School education

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Dar Al Ajwa Hotel Madinah, Tapestry Collection by Hilton

Schedule

Full‑time

Brand

Tapestry Collection by Hilton

Job

Engineering, Maintenance and Facilities