Engineering Order Taker

Hilton Worldwide, Inc.; Medina; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking an Engineering Order Taker to manage service requests and assist team members and guests at the Dar Al Ajwa Hotel in Medina. The successful candidate will have previous customer service and administrative support experience, along with skills in engineering order taking. This role is critical in ensuring high standards are maintained. Join our dedicated team and contribute to exceptional guest experiences.

Qualifications

• Previous customer service and administrative support experience is required.
• Experience in engineering order taking is essential.

Responsibilities

• Handle team member and guest requests effectively.
• Maintain the computerized Work Order System.
• Respond to emergency calls and monitor the alarm system.
• Dispatch and direct appropriate crafts to locations.

Skills

Customer service

Administrative support

Engineering order taking

Education

Grade School education

Job description

Job Description - Engineering Order Taker (HOT0C70O)

Job Description

Job Number:

Engineering Order Taker (HOT0C70O)

Work Locations:

Dar Al Ajwa Hotel Madinah, Tapestry Collection by Hilton 6991 Pedestrian Walkway within the Central Area Madinah 42311

What will I be doing?

As an Engineering Order Taker, you will be responsible for performing the following tasks to the highest standards:

• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
• Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
• Respond to all emergency calls which includes monitoring the alarm system
• Dispatch and direct the proper crafts to the location, notifying other departments and the alarm company of the situation
• Coordinate and control all office traffic
• Maintain the brand's high quality standards
• Ability to remain calm and perform all essential functions during emergency situations

What are we looking for?

A Engineering Order Taker serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Prior customer service/administrative support and engineering order taking experience required

It would be advantageous to demonstrate the following capabilities and distinctions:

• Grade School education

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Engineering, Maintenance and Facilities