ENGINEER, APPLICATIONS

alfanar Group; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading engineering firm in Riyadh is seeking a Technical Product Adaptation Specialist. You will lead product adaptation initiatives, analyze equipment performance, and support sales with technical solutions. The ideal candidate holds a Bachelor's degree in Electrical Engineering and has 2 to 4 years of relevant experience. This position ensures products meet customer specifications and requirements.

Qualifications

• 2 to 4 years of relevant work experience.

Responsibilities

• Lead technical product adaptation initiatives throughout the product lifecycle.
• Analyze in-field equipment performance to identify improvement opportunities.
• Support the sales team with technical analysis and custom solutions.
• Develop training materials and provide customer education.

Skills

Customer Service Orientation

Technical Product Adaptation

Education

Bachelor Degree in Electrical Engineering

Job description

Overview

Job Purpose: Responsible for leading technical product adaptation initiatives and providing expert support throughout the product lifecycle—from design modifications to field performance analysis and customer training. This position ensures that products meet customer-specific requirements, operate reliably in real-world environments, and are effectively supported with accurate documentation and training.

Key Accountability Areas

Product Adaptation Projects

• Define technical requirements for product modifications and ensure compliance with customer and regulatory standards.
• Lead the creation of detailed specifications and oversee validation and testing of adapted products.
• Maintain and update technical documentation to reflect product changes accurately.

Field Equipment Analysis

• Analyze in-field equipment performance to identify improvement opportunities.
• Collaborate with field teams to gather operational data and evaluate product behavior in real-world conditions.
• Provide technical recommendations to enhance product reliability and efficiency.

Sales Support

• Support the sales team with technical analysis, custom solutions, and product specifications.
• Prepare and deliver technical presentations tailored to customer needs.
• Ensure accurate and timely delivery of technical content for proposals and documentation.

Customer Training

• Lead and support customer training programs on product use, features, and maintenance.
• Develop training materials and manuals for customer education.
• Offer post-training technical support to address ongoing customer queries.

Collaboration and Communication

• Work closely with R&D, manufacturing, and field operations teams to align technical solutions with product and customer requirements.
• Maintain clear, effective communication with customers to ensure expectations and technical needs are met.

Role Accountability

HR Proficiency

• Ability to obtain updated soft and technical skills related to the job.

Delivery

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report detailing the deviation and execution of planned tasks.

Problem-Solving

• Solve related problems as they arise and escalate any complex operational issues.

Quality

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements

• Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.

Compliance

• Comply with related policies, procedures, and work instructions.

Health, Safety, and Environment

• Ensure compliance with relevant safety, quality, and environmental management procedures and controls within the defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Qualifications

Academic Qualification: Bachelor Degree in Electrical Engineering

Work Experience: 2 to 4 Years

Technical / Functional Competencies: Customer Service Orientation; Customer Service Programs