Ecommerce operator

Warwick international media; Riyadh Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading e-commerce company in Saudi Arabia is seeking a skilled e-commerce operations manager to oversee the daily activities of online stores including managing product listings, coordinating shipments, and optimizing marketing campaigns. Candidates should have a Bachelor’s degree in E-commerce or a related field, along with 1–3 years of experience in online store management. Strong analytical capability, familiarity with platforms like Shopify and Noon, and proficiency in English are essential for this role.

Qualifications

• 1–3 years experience in e-commerce operations or online store management preferred.
• Familiarity with at least one major e-commerce platform.
• Strong data sense; able to use Excel/Sheets and basic analytics tools.

Responsibilities

• Manage daily operations of online stores.
• Monitor orders and coordinate with warehouse/logistics.
• Plan and execute platform promotions.

Skills

E-commerce platform operation

Product listing & content optimization

Promotion & campaign management

Data analysis (Excel, platform reports)

Customer service & problem solving

Time management & multi-tasking

Education

Bachelor’s degree in E-commerce, Marketing, Business, or related field

Tools

Shopify

Noon

Salla

Excel

Job description

1. Store Operations Management

• Manage daily operations of online stores (e.g. Shopify / Amazon / Noon / Salla platforms).
• Upload, update and optimize product listings (titles, descriptions, images, attributes, tags).
• Maintain correct prices, stock status, and product categories.

2. Order & Customer Management

• Monitor orders, coordinate with warehouse/logistics for timely shipment.
• Track delivery status, handle order exceptions (delays, returns, refunds, exchanges).
• Reply to customer inquiries via chat/email and maintain good ratings and reviews.

3. Marketing & Promotion Execution

• Plan and execute platform promotions (campaigns, coupons, flash sales, bundles).
• Coordinate with design team for banners, product images, landing pages.
• Assist with social media / influencer / advertising activities to drive traffic to store.

4. Data Analysis & Optimization

• Track and analyze key metrics: traffic, conversion rate, CTR, add-to-cart, return rate, etc.
• Regularly generate reports and propose optimization actions (pricing, content, promotion).
• Monitor competitors’ prices, promotions, reviews, and adjust strategy accordingly.

5. Content & Page Optimization

• Optimize product titles, keywords, descriptions, and images to improve search ranking and CTR.
• Ensure product content is accurate, clear, and matches brand tone.
• A/B test product pages, banners, and promotion wording when needed.

6. Cross-team Collaboration

• Work closely with marketing, sales, warehouse, logistics, and customer service teams.
• Communicate inventory demand and sales forecasts to supply chain team.
• Support new product launches and seasonal campaigns.

Requirements

• Bachelor’s degree in E-commerce, Marketing, Business, or related field (or equivalent experience).
• 1–3 years experience in e-commerce operations or online store management preferred (intern/junior roles can be 0–1 year).
• Familiar with at least one major e-commerce platform (e.g. Amazon, Shopify, Shopee, Lazada, Alibaba, etc.).
• Basic understanding of online marketing concepts: SEO, paid ads, promotion tools, coupons.
• Strong data sense; able to use Excel/Sheets and basic analytics tools.
• Good communication and coordination skills; detail-oriented and execution-driven.
• [Optional] Good English skills for reading/writing product content and communicating with overseas partners/customers.

Key Skills

• E-commerce platform operation
• Product listing & content optimization
• Promotion & campaign management
• Data analysis (Excel, platform reports)
• Customer service & problem solving
• Time management & multi-tasking

Performance Indicators (KPIs) – Optional

• Store revenue and GMV growth
• Conversion rate and average order value (AOV)
• Traffic growth and click-through rate (CTR)
• Return / refund rate
• Store rating and customer satisfaction
• On-time shipment and order processing accuracy

Skills

• Minimum 2 years of experience operating Noon, Shopify, and Salla platforms.
• Deep understanding of the Saudi e-commerce ecosystem and platform operations.
• Strong analytical skills with proficiency in Excel/Google Sheets.
• Experience with SEO, digital advertising, and performance marketing.
• Knowledge of supply chain, inventory, and logistics processes.
• Strong communication, time management, and problem-solving abilities.
• Ability to work independently and manage multiple priorities.
• Fluency in English; Arabic is an advantage.