Ecommerce Manager

Super Experience for Information Technology; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading IT company in Saudi Arabia is seeking an experienced E-Commerce Manager to oversee online business operations at webook.com. This role requires strong strategic planning and hands-on execution to drive growth, enhance customer satisfaction, and ensure smooth operations across online sales channels. Candidates must possess robust writing skills in both Arabic and English. You'll manage logistics, fulfill orders, analyze performance data, and collaborate with various teams to optimize user experience and conversion rates.

Qualifications

• Proven experience managing e-commerce platforms effectively.
• Strong understanding of logistics coordination and order fulfillment.
• Ability to collaborate across marketing, technology, and product teams.

Responsibilities

• Oversee all e-commerce activities and daily operations.
• Manage order fulfillment and customer service across platforms.
• Own the e-commerce strategy and KPIs to drive sales.
• Collaborate with teams to enhance user experience and traffic.

Skills

Strong writing skills in Arabic

Strong writing skills in English

Data analysis

Customer service management

E-commerce strategy development

Job description

The E-Commerce Manager will lead webook.com e-commerce business, managing daily operations while driving growth, conversion, and customer satisfaction. This role combines strategic planning with hands‑on execution, ensuring smooth operations across all online sales channels and alignment with company objectives.

Key Responsibilities

• Oversee and execute all e-commerce activities, ensuring the smooth daily operation of online channels.
• Manage day-to-day order fulfillment, logistics coordination, and customer service across all platforms.
• Own the e-commerce strategy, KPIs, and P&L to drive sales and profitability.
• Handle account management of all sales channel partners and vendors.
• Lead workflows for new product setup and listings (strong writing skills in Arabic and English required).
• Ensure content, pricing, and inventory accuracy across the website and marketplaces.
• Collaborate with marketing, tech, and product teams to improve site UX, traffic, and conversion rates.
• Set up initiatives to deliver engaging customer experiences that drive conversions and retention.
• Gather and analyze data from analytics, customer feedback, and competitor research to identify growth opportunities.
• Manage product forecasting to align supply with customer demand.
• Oversee stock delivery accuracy for all new product launches.
• Prepare monthly management reports and conduct ad hoc reporting on sales, stock, and customer service performance.
• Stay updated on e-commerce trends, technologies, and best practices.