E-Commerce Operations Manager - Retail | Saudi Arabia

RAWAJ; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading company in retail located in Riyadh, Saudi Arabia, is seeking an E-Commerce Operation Manager to lead and optimize their online sales platform. The role involves overseeing revenue growth, managing the performance of e-commerce operations, and collaborating with various teams to drive successful commercial campaigns. Ideal candidates have a Bachelor's degree and 7–10 years of experience in e-commerce, especially in the perfume and cosmetics sector. This position offers an opportunity to shape the company's online sales strategy in a dynamic industry.

Qualifications

• 7–10+ years of experience in e-commerce or online sales.
• Proven background with strong online sales platforms.
• Experience managing online sales P&L and revenue growth.

Responsibilities

• Own and grow online sales revenue, ensuring achievement of targets.
• Manage end-to-end performance of the online sales platform.
• Drive conversion, AOV, and customer retention through strategies.

Skills

E-commerce management

Data-driven sales strategies

Team leadership

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Marketing, or equivalent

Job description

Leverage your abilities and join the dynamic team of a leading company specializing in the retail industry Saudi Arabia, Riyadh.

As an E-Commerce Operation Manager you will be responsible for leading, managing, and growing the company’s online sales platform, driving revenue growth and optimizing overall e-commerce performance in alignment with the company’s sales and marketing strategy.

Job location: Riyadh, Saudi Arabia.

Key Accountabilities

• Own and grow online sales revenue, ensuring achievement of e-commerce targets.
• Manage the end-to-end performance of the online sales platform (pricing, promotions, assortment, availability).
• Drive conversion, AOV, and customer retention through data-driven sales strategies.
• Lead commercial campaigns, launches, and seasonal promotions in collaboration with Marketing and Brand teams.
• Oversee the P&L and profitability of the online sales channel.
• Analyze performance KPIs and provide clear insights and recommendations to senior leadership.
• Ensure compliance with company policies, brand standards, and e-commerce best practices.
• Lead, coach, and develop the online sales team, fostering a high-performance, results-driven culture.
• Act as the key point of contact between the e-commerce operation and senior leadership, aligning online sales strategies with overall sales and marketing objectives.

Knowledge, Skills, and Experience

We are Looking for:

• Bachelor's degree in Business Administration, Marketing, or equivalent.
• 7–10+ years of experience in e-commerce / online sales
• Proven background with strong online sales platforms.
• Strong preference for candidates with experience in perfume, beauty, cosmetics.
• Solid Experience in: Managing online sales P&L, Revenue growth and conversion optimization, campaigns, promotions, and seasonal sales planning
• Experience in cross-functional work with Marketing, Performance, CRM, Tech, and Logistics teams.