Direct Sales Officer

ليبارا; Jizan; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading telecommunications company in Jazan Province is seeking a Sales Supervisor to oversee operations and drive sales within retail and direct sales channels. The ideal candidate will possess a Bachelor's degree and be fluent in Arabic and English. This role involves conducting market visits, managing sales agents, and handling customer complaints. The company offers a competitive salary package and an inclusive work environment.

Benefits

Competitive salary package

Health insurance for employees and eligible dependents

Health club subscription

Monthly mobile credit allowance

Inclusive and collaborative work environment

Qualifications

• Fluent in Arabic and English.
• Minimum 0-1 years' experience in telecommunications or related field.

Responsibilities

• Supervise operations and sales in retail and direct sales.
• Conduct market visits to ensure staff attendance and solve operational issues.
• Survey new locations for targeting customers.
• Send hourly registration SMS to partners.
• Handle user requests from partners regarding new staff.
• Conduct training for sales agents based on needs.
• Manage customer complaints and resolve ticket issues.

Skills

Arabic fluency

English fluency

Education

Bachelor's or Diploma in Business Administration

Job description

Overview

About Lebara Mobile KSA

Labara Mobile KSA is a leading telecommunications company and a multi-award-winning virtual network operator (MVNO) providing high-quality mobile services across the Kingdom. We operate in the telecom industry, focused on transforming the sector by delivering affordable, reliable, and customer-centric products that help people stay connected with their loved ones around the world.

Job Objectives:

• To supervise the operations and sales occurring in his portfolio of retail & direct sales
• To ensure target sales target achievement.
• To properly report consistent market feedback.

Responsibilities

• Conducting the required market visits under area of responsibility (FLs, FBOs, DS, EVD partners), that aim for ensuring staff attendance, measuring P&S awareness level, TMM refresh, assisting in solving any operational issues facing sales agents, etc….
• Surveying new locations where targeted customers exist and direct the partners to acquire them, in addition to evaluating the current partners aiming to continuously enhance the overall performance.
• Daily market feedback related to either external or internal operational activities conducted by the partners themselves or other competitors.
• Sending hourly registration SMS over the partners groups of communication to highlight the hourly progress of the daily number of registrations (in related sales channel).
• Handling new users’ requests sent from the partners against newly recruited staff by the partners.
• Conducting refresh training for the sales agents based either on area manager request or as per business need upon launching any new service or new product.
• Handling complaints escalated by customers through CC system by conducting the proper investigation, contacting the customer himself, ensure the proper resolving & finally closing the related ticket via reporting to his area manager.

Minimum Qualifications

Bachelors / Diploma in Business Administration or such related degree

Arabic and English fluency.

Experience

Minimum (0-1) years’ experience in related field. Preferably telecommunication industry.

Work Hours

• Sunday to Thursday
• 8:00 AM to 5:00 PM (including lunch break)
• 9:00 AM to 6:00 PM (including lunch break)

Benefits

• Competitive salary package
• Health insurance for employees and eligible dependents (VIP/ As per company policy)
• Health club subscription / As per company policy
• Monthly mobile credit allowance
• Inclusive and collaborative work environment
• Posting Open Date: 07 September 2025
• Posting Close Date: 07 October 2025