Customers Experience Manager

شركة سليمان الراجحي العقارية; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading real estate company in Saudi Arabia seeks a professional to manage and develop strategic relationships with clients, ensuring satisfaction and loyalty. Responsibilities include maintaining long-term relationships, supervising customer service, conducting market analysis, and developing marketing plans. Ideal candidates should have a Bachelor's degree and at least 8 years of experience in customer relations management, preferably in real estate.

Benefits

Supportive work environment

Training and development

Attractive salaries & benefits

Flexible work hours

Qualifications

• Minimum of 8 years of experience in customer relations management.
• Ability to prepare analytical reports and make data-driven decisions.

Responsibilities

• Build and maintain long-term relationships.
• Monitor clients’ real estate needs and provide suitable solutions.
• Supervise customer service operations for client experience.
• Conduct market and competitor analysis.
• Handle client complaints efficiently.

Skills

Excellent communication skills

Strong negotiation skills

Customer Relationship Management (CRM)

Fluency in Arabic

Fluency in English

Education

Bachelor’s degree in Business Administration or related field

Job description

To manage and develop strategic relationships with existing and potential clients, ensuring their satisfaction and loyalty.

Responsibilities

• Build and maintain long-term relationships.
• Monitor clients’ real estate needs (purchasing, leasing) and provide suitable solutions.
• Supervise customer service operations to ensure an exceptional client experience.
• Develop and implement strategies to increase client satisfaction and loyalty.
• Conduct market and competitor analysis to understand client trends and needs.
• Contribute to the development and execution of marketing and sales plans for real estate projects.
• Handle client complaints and resolve issues efficiently to protect the company’s reputation.
• Prepare regular reports on customer satisfaction and service quality indicators.
• Coordinate with internal departments (sales, marketing, operations, finance) to meet client requirements.
• Represent the company at real estate events and exhibitions to strengthen relationships and expand the client network.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 8 years of experience in customer relations management, preferably in real estate.
• Excellent communication skills with the ability to build strong professional relationships.
• Strong negotiation, persuasion, and key account management skills.
• Proficiency in Customer Relationship Management (CRM) systems.
• Ability to prepare analytical reports and make data-driven decisions.
• Fluency in Arabic and English, both written and spoken.

Benefits

• Supportive work environment
• Training and development
• Attractive salaries & benefits
• Flexible work hours