Customer Support Agent

Abwaab; Riyad Al Khabra; On-site; SAR 120,000 - 150,000; Full time

Job summary

A customer support company in Riyad Al Khabra is looking for skilled Customer Support Representatives. The role involves responding promptly to customer inquiries and providing assistance via phone, email, and chat. Candidates should possess strong communication skills and experience with help desk software. The position offers a chance to work in a dynamic environment dedicated to improving customer experience.

Qualifications

• Familiarity with the industry is a plus.
• Experience in customer support roles preferred.
• Understanding of how CRM systems work.

Responsibilities

• Respond to customer queries via phone, email or chat.
• Update internal databases with information about technical issues.
• Monitor customer complaints on social media.

Skills

Excellent communication

Problem-solving skills

Multi-tasking abilities

Tools

Help desk software

Remote support tools

CRM systems (Zendesk)

Job description

Abwaab | Customer Support

KSA-based only

Job Description

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat

• Identify customers' needs and help them use specific features

• Update our internal databases with information about technical issues and useful discussions with customers

• Monitor customer complaints on social media and reach out to provide assistance

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved

• Gather customer feedback and share it with our product, sales and marketing teams

Requirements

• Familiarity with our industry is a plus

• Experience using help desk software and remote support tools

• Understanding of how CRM systems work (Zendesk)

• Excellent communication and problem-solving skills

• Multi-tasking abilities