Customer Success Telesales: Retention & Upsell Specialist

Rentokil Initial; Jeddah; Sur place; SAR 84 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical Insurance Class A

22 vacation days per year

Résumé du poste

Rentokil Boecker is seeking a Customer Success Telesales professional in Jeddah, Saudi Arabia to strengthen customer relationships, drive renewals, and increase branch revenue through up-selling and pricing actions. The role requires collaboration with internal teams and external stakeholders to deliver exceptional service.

The candidate should have at least a year of relevant experience, excellent communication skills, and fluency in English and Arabic.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.
• At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
• Strong communication and telephone selling skills.
• Good command of English and Arabic.

Responsabilités

• Collaborate with internal teams and external stakeholders to ensure seamless customer interactions.
• Support branches for retention, renewals and revenue growth via up-selling and price increases.
• Identify and resolve customers' complaints within defined timelines for compliance.
• Identify at-risk accounts and revive dormant accounts where possible.
• Provide recommendations to branches for process and service improvements.
• Review accounts regularly and terminate non-revival accounts as needed.
• Analyze data to improve month-on-month performance and share insights.
• Present a monthly dashboard with analysis and recommendations to stakeholders.

Connaissances

Communication skills

Telephone selling

Formation

Bachelor's degree in business/related field

Description du poste

Rentokil Boecker is seeking a Customer Success Telesales professional in Jeddah, Saudi Arabia to strengthen customer relationships, drive renewals, and increase branch revenue through up-selling and pricing actions. The role requires collaboration with internal teams and external stakeholders to deliver exceptional service.

The candidate should have at least a year of relevant experience, excellent communication skills, and fluency in English and Arabic.