Customer Experience Specialist - Part Time

Rentokil Initial; Riyadh; On-site; SAR 78,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance Class A

22 vacation days per year

Job summary

Rentokil Boecker in Riyadh is hiring a Customer Success Telesales specialist to strengthen customer relationships and drive retention. You will work with internal teams and external stakeholders to support branches in retention, renewals, and revenue growth through up-selling and price adjustments.

You will monitor monthly dashboards and contribute to process improvements. The role requires Saudi nationality, a BA/BS in business, marketing, sales, or a related field, and at least 1 year of

Qualifications

• Saudi national
• Bachelor's degree in business, marketing, sales, customer service, or a related field
• At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management
• Strong communication and telephone selling skills
• Proficient in English and Arabic

Responsibilities

• Collaborate with multi-functional teams and external stakeholders
• Support branches for retention, renewals and revenue growth via up-selling and price increases
• Identify and resolve customer complaints within timelines
• Identify high-risk/alert customers and revive accounts where possible
• Provide recommendations to branches for improvement
• Conduct regular reviews and terminate non-revival accounts
• Analyze data to identify challenges and improve month-on-month performance
• Share monthly dashboards with analysis and recommendations

Skills

Communication skills

Telephone selling

Customer service

English & Arabic

Education

Bachelor's degree in Business/Related field

Job description

The Customer Success Telesales at Rentokil Boecker is responsible for contact management to strengthen the customer relationship which is the key to retention.

The Main Job Duties And Responsabilties Are

• The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
• To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
• Compliant Management- To identify & resolve the customers' complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for improvement
• Conduct regular reviews & terminate the non-revival accounts
• Should be able to analyse data and over the challenging areas to improve month-on-month performance.
• Should be able to share the monthly dashboard with the analysis and recommendations

Requirements

• Has to be a Saudi Candidate
• Bachelor's degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.
• At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
• Strong communication and telephone selling skills.
• Good command of English and Arabic.

Benefits

• Medical Insurance Class A
• 22 vacation days per year