Contact Center Specialist

Rentokil Initial; Jeddah; Hybrid; SAR 56,000 - 78,000; Full time

Job summary

Rentokil Boecker Saudi Arabia is seeking a Client Service Coordinator to handle inquiries via telephone, website, live chat, WhatsApp, and email, ensuring timely follow-up and an exceptional customer experience. The role is Saudi Nationals Only and combines office and remote work in a hybrid setup.

You will log inquiries in ICABS, assign prospects to Sales Consultants, and escalate delays while maintaining accurate records and service excellence in a fast-paced environment.

Qualifications

• Saudi Nationals Only.
• Fluent in Arabic and English (spoken and written).
• Strong communication and customer service skills.
• Good computer skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Receive and manage customer inquiries across all communication channels.
• Log all customer inquiries and prospects into the ICABS system.
• Allocate prospects to the assigned Sales Consultant in each branch.
• Notify the assigned consultant immediately via email and WhatsApp.
• Follow up on all inquiries within 24 hours to confirm whether the customer has been visited, surveyed, quoted, or converted into a sale.
• Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM).
• Maintain accurate records and ensure excellent customer service at all times.

Skills

Arabic language

English language

Communication skills

Computer skills

Multitasking

Tools

ICABS system

Job description

Rentokil Boecker Saudi Arabia is looking for enthusiastic and customer-focused Client Service Coordinator to join our team. This position is for Saudi Nationals Only.

The successful candidate will be responsible for handling customer inquiries received through telephone, website, live chat, WhatsApp, and email, while ensuring timely follow-up and an exceptional customer experience.

Working Hours:4 hours per day, 6 days per week (split shifts)

Work Model:Hybrid (office and remote)

He/she will be responsible of the following:

• Receive and manage customer inquiries across all communication channels.
• Log all customer inquiries and prospects into the ICABS system.
• Allocate prospects to the assigned Sales Consultant in each branch.
• Notify the assigned consultant immediately via email and WhatsApp.
• Follow up on all inquiries within 24 hours to confirm whether the customer has been visited, surveyed, quoted, or converted into a sale.
• Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM).
• Maintain accurate records and ensure excellent customer service at all times.

• Saudi National only.
• Fluent in Arabic and English (spoken and written).
• Strong communication and customer service skills.
• Good computer skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.