Customer Success & Retention Telesales Specialist

Rentokil Initial plc; Riyadh; Vor Ort; SAR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical Insurance Class A

22 vacation days per year

Zusammenfassung

Rentokil Boecker is seeking a Customer Success Telesales professional in Riyadh. The role focuses on managing customer relationships to drive retention, renewals, and revenue growth through up-selling and pricing actions.

You will work with internal and external teams to resolve complaints, revive dormant accounts, and provide actionable recommendations. Arabic and English language skills are essential for daily interactions.

Qualifikationen

• Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or related field preferred.
• At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
• Strong communication and telephone selling skills.
• Good command of English and Arabic.

Aufgaben

• Work as part of a multi-functional team with internal and external stakeholders.
• Support branches for retention, renewals, and increasing branch revenue via up-selling and price increases.
• Identify and resolve customer complaints within specified timelines (Compliant Management).
• Identify alert customers and revive dormant accounts (Alert Account Management).
• Provide recommendations to branches for improvement.
• Review accounts regularly and terminate non-revival accounts.
• Analyze data to improve month-on-month performance and share monthly dashboards with analysis and recommendations.

Kenntnisse

Strong communication

Telephone selling

English

Arabic

Ausbildung

Bachelor's degree in business

Jobbeschreibung

Rentokil Boecker is seeking a Customer Success Telesales professional in Riyadh. The role focuses on managing customer relationships to drive retention, renewals, and revenue growth through up-selling and pricing actions.

You will work with internal and external teams to resolve complaints, revive dormant accounts, and provide actionable recommendations. Arabic and English language skills are essential for daily interactions.