Customer Experience Specialist - Part Time

Rentokil Initial plc; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance Class A

22 vacation days per year

Job summary

Rentokil Boecker is seeking a Customer Success Telesales professional in Riyadh. The role focuses on managing customer relationships to drive retention, renewals, and revenue growth through up-selling and pricing actions.

You will work with internal and external teams to resolve complaints, revive dormant accounts, and provide actionable recommendations. Arabic and English language skills are essential for daily interactions.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or related field preferred.
• At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
• Strong communication and telephone selling skills.
• Good command of English and Arabic.

Responsibilities

• Work as part of a multi-functional team with internal and external stakeholders.
• Support branches for retention, renewals, and increasing branch revenue via up-selling and price increases.
• Identify and resolve customer complaints within specified timelines (Compliant Management).
• Identify alert customers and revive dormant accounts (Alert Account Management).
• Provide recommendations to branches for improvement.
• Review accounts regularly and terminate non-revival accounts.
• Analyze data to improve month-on-month performance and share monthly dashboards with analysis and recommendations.

Skills

Strong communication

Telephone selling

English

Arabic

Education

Bachelor's degree in business

Job description

The Customer Success Telesales at Rentokil Boecker is responsible for contact management to strengthen the customer relationship which is the key to retention.

The main job duties and responsabilties are:

• The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
• To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
• Compliant Management- To identify & resolve the customers' complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for improvement
• Conduct regular reviews & terminate the non-revival accounts
• Should be able to analyse data and over the challenging areas to improve month-on-month performance.
• Should be able to share the monthly dashboard with the analysis and recommendations

• Has to be a Saudi Candidate
• Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.
• At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
• Strong communication and telephone selling skills.
• Good command of English and Arabic.

• Medical Insurance Class A
• 22 vacation days per year