Customer Experience Specialist - Part Time

Rentokil Initial; Jeddah; On-site; SAR 84,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance Class A

22 vacation days per year

Job summary

Rentokil Boecker is seeking a Customer Success Telesales professional in Jeddah, Saudi Arabia to strengthen customer relationships, drive renewals, and increase branch revenue through up-selling and pricing actions. The role requires collaboration with internal teams and external stakeholders to deliver exceptional service.

The candidate should have at least a year of relevant experience, excellent communication skills, and fluency in English and Arabic.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.
• At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
• Strong communication and telephone selling skills.
• Good command of English and Arabic.

Responsibilities

• Collaborate with internal teams and external stakeholders to ensure seamless customer interactions.
• Support branches for retention, renewals and revenue growth via up-selling and price increases.
• Identify and resolve customers' complaints within defined timelines for compliance.
• Identify at-risk accounts and revive dormant accounts where possible.
• Provide recommendations to branches for process and service improvements.
• Review accounts regularly and terminate non-revival accounts as needed.
• Analyze data to improve month-on-month performance and share insights.
• Present a monthly dashboard with analysis and recommendations to stakeholders.

Skills

Communication skills

Telephone selling

Education

Bachelor's degree in business/related field

Job description

The Customer Success Telesales at Rentokil Boecker is responsible for contact management to strengthen the customer relationship which is the key to retention.

The Main Job Duties And Responsabilties Are

• The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
• To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
• Compliant Management- To identify & resolve the customers' complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for improvement
• Conduct regular reviews & terminate the non-revival accounts
• Should be able to analyse data and over the challenging areas to improve month-on-month performance.
• Should be able to share the monthly dashboard with the analysis and recommendations

Requirements

• Has to be a Saudi Candidate
• Bachelor's degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.
• At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
• Strong communication and telephone selling skills.
• Good command of English and Arabic.

Benefits

• Medical Insurance Class A
• 22 vacation days per year