Customer Service Representative Kinetic Business Solutions Customer Service 08:54

AimGulf; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

AimGulf is recruiting a Customer Service Representative for its Jeddah office to manage orders, shipments, and after-sales support in a fast-paced healthcare environment.

The role requires 2-3 years of experience in customer service and a Bachelor's degree in Business or related field. Proficiency in SAP, Excel, PowerPoint and Outlook is preferred, with strong communication skills.

Qualifications

• 2–3 years of experience in Customer Service.
• Experience with order management, logistics or after-sales support.
• Bachelor's degree in Business or related field.

Responsibilities

• Manage customer orders, shipments, invoices, pricing and product availability.
• Coordinate shipments with logistics and follow up on delivery requirements.
• Provide after-sales support, including returns, replacements, spare parts and claims.
• Resolve customer queries and ensure timely follow-up.
• Coordinate with internal teams on customer set-up, billing, logistics and account issues.
• Support sales activities and customer events.
• Process returns, credit and debit notes.
• Monitor blocked accounts and coordinate with Credit Control to resolve shipment issues.
• Maintain accurate customer records and reporting.

Skills

Customer service

Communication

Education

Bachelor's degree in Business or related field

Tools

SAP

Excel

PowerPoint

Outlook

Job description

Job Title: Customer Service Representative

A leading Medical Device company is actively recruiting a Customer Service Representative for their Jeddah office.

Key Responsibilities:

• Manage customer orders, shipments, invoices, pricing and product availability.
• Coordinate shipments with logistics and follow up on delivery requirements.
• Provide after-sales support, including returns, replacements, spare parts and claims.
• Resolve customer queries and ensure timely follow-up.
• Coordinate with internal teams on customer set-up, billing, logistics and account issues.
• Support sales activities and customer events.
• Process returns, credit and debit notes.
• Monitor blocked accounts and coordinate with Credit Control to resolve shipment issues.
• Maintain accurate customer records and reporting.

Experience Required:

• 2-3 years' experience in Customer Service.
• Experience with order management, logistics or after-sales support.

Education Qualifications:

Bachelor's degree in Business or a related field.

Skills Required:

• Strong communication and customer service skills.
• Good knowledge of SAP, Excel, PowerPoint and Outlook.

Employment / Job Type:

Full Time

About the Company:

A recruitment consultancy specialising in healthcare, pharmaceutical, medical device and life sciences hiring. It places commercial, clinical and technical professionals with employers across the Middle East and emerging markets.

Company Industry:

Healthcare Jobs

Department / Functional Area:

Customer Service

Closing Date:

Not mentioned (apply as soon as possible)