Customer Service Representative - Jeddah, Saudi Arabia

Workato; Jeddah; On-site; SAR 69,000 - 82,000; Full time

Job summary

Workato in Jeddah, Saudi Arabia invites applications for a Customer Service Representative to join our call center. You will handle calls and emails, aid customers with information, and ensure satisfaction with our products and services.

The role requires excellent Arabic communication, patience, basic computer skills, and the ability to work evenings, weekends, and holidays. This contract position offers a competitive USD salary and opportunity to grow in a fast-paced team.

Qualifications

• High school diploma or equivalent.
• Experience working in a call center or customer service environment is preferred.
• Excellent communication skills in Arabic (both verbal and written).
• Basic computer skills and ability to quickly learn new systems.
• Strong problem-solving skills and ability to handle difficult situations with patience and empathy.
• Ability to work flexible shifts including evenings, weekends, and holidays.

Responsibilities

• Handle incoming calls and emails from customers in a professional and timely manner.
• Listen to customers' concerns and provide appropriate solutions or elevate to the relevant department.
• Keep accurate records of customer interactions and transactions.
• Provide product information, pricing, and availability to customers.
• Process orders, returns, and exchanges according to company policies.
• Follow up with customers regarding any unresolved issues or concerns.
• Meet performance metrics such as average handle time, customer satisfaction ratings, and first call resolution.

Skills

Arabic language

Communication skills

Problem-solving

Patience and empathy

Flexibility

Education

High school diploma

Job description

Call center representative vacancy in Jeddah Saudi Arabia

Customer Service Representative - Jeddah, Saudi Arabia

We are currently hiring a Customer Service Representative for our call center in Jeddah, Saudi Arabia. As a representative, you will be responsible for providing excellent customer service to our clients and ensuring their satisfaction with our products and services.

Responsibilities

• Handle incoming calls and emails from customers in a professional and timely manner.
• Listen to customers' concerns and provide appropriate solutions or elevate to the relevant department.
• Keep accurate records of customer interactions and transactions.
• Provide product information, pricing, and availability to customers.
• Process orders, returns, and exchanges according to company policies.
• Follow up with customers regarding any unresolved issues or concerns.
• Meet performance metrics such as average handle time, customer satisfaction ratings, and first call resolution.

Requirements

• High school diploma or equivalent.
• Experience working in a call center or customer service environment is preferred.
• Excellent communication skills in Arabic (both verbal and written).
• Basic computer skills and ability to quickly learn new systems.
• Strong problem-solving skills and ability to handle difficult situations with patience and empathy.
• Ability to work flexible shifts including evenings, weekends, and holidays.

Salary

This is a contract position with a salary of 1800$ per month. Other benefits may be provided based on performance.

If you are passionate about providing exceptional customer service and have the required skills and qualifications, we would love to hear from you.