Associate Customer Service Specialist

Medtronic plc; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

Medtronic plc is seeking an Order Management / Customer Service professional in Saudi Arabia to manage customer orders, monitor credits and documentation, and coordinate with Finance and Business Unit Managers. The role requires SAP proficiency, strong communication, and willingness to travel.

The position emphasizes collaboration with distributors, third-party logistics, and continuous process improvements to meet customer needs and regulatory requirements.

Qualifications

• Minimum 2 years work experience in Order Management / Customer Service in a multinational company.
• Work experience in Medical Device or Pharma.
• SAP proficiency.
• MS Office (Excel).
• Excellent communication skills and relationship-building abilities.
• Willing to Travel.

Responsibilities

• Represents company to external and internal customers, processes and follows up on customer orders per policies, and monitors financial situations in collaboration with Finance and BUs.
• Manages web-based ordering or registrations, handles customer credits, returns for credit, and writes price differentials on mail orders.
• Manages inventories at customer facilities using EDI, forecasting, replenishment and inventory systems to maximize service levels.
• Handles customer complaints and warranty coordination, and follows up on return criteria and distribution Hold Notifications.
• Supports organizing of efficient third-party warehousing and distribution operations.
• Contributes to the establishment of an effective quality management system.

Skills

Order management

Customer service

SAP

MS Office

Communication

Travel

Tools

EDI

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world

Direct contact person for all customer orders management within the region for all of Medtronic Saudi Arabia’s Business units and for Medtronic International Customer Care & Supply Chain group, concerning sales / purchase orders proceeding and relative documentation preparation. Working in close cooperation with the Customer Care & Supply Chain Manager, Business Unit Managers and Finance Manager.

Support sales activities and contributes to structural improvement projects. The job requires good knowledge of Incoterms, customs clearance and certification procedures, understanding of products flow through third party logistic suppliers to the transit warehouses and final customers. The job requires excellent communication skills. The challenge is getting to know the customer, complying with their specific requirements and take care of their needs.

Responsibilities may include the following and other duties may be assigned:

• Represents company to external and internal customers, Process and follow up on customer orders in compliance with current policies, procedures, and work instructions, Monitor and follow up on financial (payment) situations, ensuring fulfillment of contractual terms by customers in close collaboration with the Finance department and Business Unit Managers, Support sales contracts and related documentation, Develop and maintain close day-to-day relationships with distributors and service providers, Maintain accurate Customer and Material Master Files, Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements
• Manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders
• Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels
• Management of customer complaints and return process, Coordination on warranty issues, Maintenance of return acceptance criteria, Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers
• Support organizing of excellent, efficient third-party warehousing & distribution operations
• Support of establishing of effective quality management system.

Required Knowledge and Experience:

• Minimum 2 years work experience in Order Management / Customer Service in a multinational company. Work experience in Medical Device or Pharma
• SAP
• MS Office (Excel)
• Excellent communication skills and relationship-building abilities
• Wiling to Travel.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).