Customer Service Representative - Saudi National

Kinetic Business Solutions; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

Kinetic Business Solutions in Jeddah is seeking a Customer Service Representative to manage orders, shipments and after-sales support. The role supports sales, coordinates with logistics and ensures accurate records.

Due to nationalization, the position is open to Saudi nationals only. The ideal candidate holds a business degree and 2–3 years in customer service, with strong communication and proficiency in SAP, Excel and Outlook.

Qualifications

• Bachelor's degree in Business or related field.
• 2-3 years' experience in Customer Service.
• Experience with order management, logistics or after-sales support.
• Strong communication and customer service skills.
• Good knowledge of SAP, Excel, PowerPoint and Outlook.
• Applicants should be available for face-to-face interviews in Jeddah.

Responsibilities

• Manage customer orders, shipments, invoices, pricing and product availability.
• Coordinate shipments with logistics and follow up on delivery requirements.
• Provide after-sales support, including returns, replacements, spare parts and claims.
• Resolve customer queries and ensure timely follow-up.
• Coordinate with internal teams on customer set-up, billing, logistics and account issues.
• Support sales activities and customer events.
• Process returns, credit and debit notes.
• Monitor blocked accounts and coordinate with Credit Control to resolve shipment issues.
• Maintain accurate customer records and reporting.

Skills

Communication skills

Customer service

SAP

Excel

PowerPoint

Outlook

Education

Bachelor's degree in Business

Tools

SAP

Excel

PowerPoint

Outlook

Job description

A leading Medical Device company is actively recruiting a Customer Service Representative for their Jeddah office.

Due to Nationalization requirements, this role is open to Saudi nationals only.

Key aspects of the role include:

• Manage customer orders, shipments, invoices, pricing and product availability.
• Coordinate shipments with logistics and follow up on delivery requirements.
• Provide after-sales support, including returns, replacements, spare parts and claims.
• Resolve customer queries and ensure timely follow-up.
• Coordinate with internal teams on customer set-up, billing, logistics and account issues.
• Support sales activities and customer events.
• Process returns, credit and debit notes.
• Monitor blocked accounts and coordinate with Credit Control to resolve shipment issues.
• Maintain accurate customer records and reporting.

To be successful you will need to meet the following:

• Bachelor's degree in Business or a related field.
• 2-3 years' experience in Customer Service.
• Experience with order management, logistics or after-sales support.
• Strong communication and customer service skills.
• Good knowledge of SAP, Excel, PowerPoint and Outlook.
• Applicants should be available for face-to-face interviews in the location mentioned above.