Order Fulfillment Specialist, Riyadh - KSA

BD; Riyadh; On-site; SAR 150,000 - 210,000; Full time

Job summary

BD in Riyadh is seeking an Order Fulfillment Specialist who will process Sales Orders, GRVs, consignment billing, replacements, and credits using SAP. You will own customer issues from receipt to resolution, communicating with internal and external stakeholders to ensure high satisfaction.

The role requires handling emails, reports, and coordination with warehouse, logistics, and finance teams to resolve stock and delivery issues while maintaining data accuracy and SLA adherence.

Qualifications

• Bachelor degree required in logistics, supply chain, or related field.
• 5–7 years in customer service with healthcare/pharma or medical devices.
• Experience with NUPCO and government hospital deliveries is essential.
• Proficiency in MS Office and SAP/HANA is preferred.
• Excellent English written and verbal communication.

Responsibilities

• Process orders, billing, credits, returns in SAP accurately.
• Manage daily customer requests and ensure on-time processing.
• Respond to inquiries and resolve complaints professionally.
• Investigate delivery, invoice, and product issues; escalate when needed.
• Coordinate delivery appointments with NUPCO and platforms.
• Collaborate with warehouse, logistics, sales and finance teams.

Skills

Customer service

English communication

Problem solving

Multi-tasking

Education

Bachelor Degree in Logistics, Supply Chain, Business Management, Commerce, or equivalent

Tools

SAP HANA

MS Office

Power BI

SFDC

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Our vision for “function or BU” at BD

Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.

About the role

As an Order Fulfillment Specialist, you will process Sales Orders, GRVs, Consignment Billings, Consignment Replacements, and Credit Notes. You will take ownership of customer issues from receipt to resolution, ensuring professional support and high customer satisfaction. The role requires efficient mailbox categorizing, accurate processing in SAP as the sole ERP system, and effective communication with internal and external stakeholders

Main responsibilities will include:

• Process customer orders, billing, credits, returns, and consignment transactions accurately in SAP.
• Monitor and manage daily customer requests, ensuring orders are processed and fulfilled on time.
• Respond to customer inquiries, complaints, claims, and service requests in a professional and timely manner.
• Investigate and resolve order, delivery, invoice, and product-related issues, escalating when required.Manage and prioritize incoming emails in the shared customer service mailbox and ensure SLA compliance.
• Coordinate delivery appointments through NUPCO and other customer platforms.
• Work closely with warehouse, logistics, sales, and finance teams to resolve stock, delivery, and operational issues.
• Track open customer cases and follow up until resolution and closure.
• Maintain accurate records of customer interactions, transactions, complaints, and returns.
• Prepare reports and update operational trackers to support business performance monitoring.
• Provide proactive communication and customer support to build strong customer relationships.
• Use SAP, Excel, Outlook, MS Teams, Power BI, and SFDC to manage transactions, reporting, and customer service activities.
• Ensure data accuracy, compliance with company procedures, and continuous improvement of customer service processes.

About you

• Bachelor Degree in Logistics, Supply Chain, Business Management, Commerce, or an equivalent or higher qualification
• 5-7 years’ experience in a customer service environment, experience within Healthcare Pharmaceuticals, or Medical Devices,
• Must have the experience in dealing with NUPCO & Governmental hospital deliveries.
• Proven proficiency in MS Office, Outlook, ERP systems SAP HANA (advantageous)
• Excellent verbal, written, and listening skills in English
• Supervisory or Team Leader experience will be an advantage
• Strong on English communication skills, problem solving skills supported by active listening
• Customer-focused with the ability to adapt to different personality types
• Ability to multi-task, prioritize effectively, and meet deadlines
• Self-starter with a strong customer‑centric approach
• High attention to detail
• Strong administrative and documentation skills
• Excellent organizational and record‑keeping abilities
• Able to work under pressure
• Proactive approach to customer and team support

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

SAU Riyadh - Centria Office Building