Customer Service Representative

Barakah; Remote; SAR 120,000 - 150,000; Full time

Job summary

A sustainability-focused company is looking for a Customer Service Representative to assist with customer inquiries and ensure a positive experience. In this role, you will address questions, resolve complaints, and maintain high customer satisfaction. This position is remote but requires the candidate to be based in Jeddah for training. Strong skills in customer service and effective communication are essential. Join us to support our mission of making food saving simple and accessible.

Qualifications

• Strong skills in Customer Service and Customer Support.
• Ability to enhance Customer Experience and maintain high Customer Loyalty.
• Effective communication and interpersonal skills.

Responsibilities

• Assist in handling customer inquiries and resolving issues.
• Address product questions and resolve complaints.
• Collaborate closely with the team to meet customer needs.

Skills

Customer Service

Customer Support

Customer Satisfaction

Effective Communication

Problem Solving

Team Collaboration

Job description

Company Description

Barakah is committed to transforming food surplus into valuable resources by connecting retailers, brands, and consumers in a seamless ecosystem. Through innovative technology and a strong community focus, Barakah strives to make food saving simple and accessible. Championing sustainability, the company is dedicated to redefining the way food is saved, shared, and appreciated across the region. Join us in our mission to foster a sustainable future for food.

Role Description

As a Customer Service Representative at Barakah, you will assist in handling customer inquiries and resolving issues to ensure a positive customer experience. Your day-to-day tasks will involve addressing product questions, resolving complaints, maintaining customer satisfaction, and providing support to improve customer loyalty. Although this is a remote-type position, the candidate must be based in Jeddah for continued training purposes, where you will collaborate closely with the team to meet customer needs effectively.

Qualifications

• Strong skills in Customer Service, Customer Support, and Customer Satisfaction
• Ability to enhance Customer Experience and maintain high Customer Loyalty
• Effective communication and interpersonal skills
• Problem-solving skills with a proactive approach to resolving customer concerns
• Ability to work collaboratively in a team-oriented environment
• Previous experience in customer service is a plus
• Fluency

Also, you can send your CV directly to: [e-mail]