Customer Service Quality Specialist - KSA Residence

Tabby; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading fintech company in KSA is seeking a Customer Service Quality Assurance Specialist. You will monitor interactions, evaluate performance, and develop coaching plans to enhance customer service standards. The ideal candidate should be fluent in Arabic and English with relevant experience in quality assurance, and possess a Bachelor’s degree in business administration or a related field. This full-time position offers a monthly compensation of ر.س8,000.

Qualifications

• Proven experience in a customer service quality assurance role.
• Strong knowledge of customer service principles and practices.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor customer service interactions to ensure quality standards are met.
• Evaluate customer service performance using quality assurance metrics.
• Develop learning plans and coach agents to enhance skills.

Skills

Fluency in Arabic (CEFR Level B2)

Fluency in English (CEFR Level C1)

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Education

Bachelor's degree in business administration or related field

Job description

Overview

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Tabby has partnered with over 40,000 brands and small businesses, including Amazon, Noon, IKEA, and SHEIN, to accelerate growth and gain loyal customers through easy and flexible payments.

Tabby generates significant transaction volume for its partner brands and is a leading fintech in the GCC region. The company launched in 2019 and has raised funding from global and regional investors.

Key Responsibilities

• Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.
• Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.
• Develop customised learning plans and coach agents to enhance customer service skills and knowledge.
• Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.
• Conduct research to identify best practices in customer service, and suggest continuous improvement practices.
• Work closely with other team members to ensure a high level of customer satisfaction.

Requirements

• Fluency in Arabic (CEFR Level B2) and English (CEFR Level C1) for both written and spoken communication.
• Proven experience in a customer service quality assurance role.
• Strong knowledge of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Bachelor's degree in business administration, marketing, or a related field.

Preferred qualifications:

• Six Sigma (Green or Black Belt), LEAN, or other quality management certifications.

About Tabby

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Tabby has partnered with thousands of brands, including Amazon, Noon, IKEA, and Shein, to accelerate growth and gain loyal customers by offering easy and flexible payments.

Tabby has generated billions in transaction volume for its partner brands and is a leading fintech in the GCC region. The company launched operations in 2020 and has raised funding from global and regional investors.

Application Details

• Application Deadline: September 27, 2025
• Department: Customer Experience Management
• Employment Type: Full Time
• Location: KSA
• Workplace type: Onsite
• Compensation: ر.س8,000 / month

Our Hiring Process

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