Customer Relations Manager

Jobs for Humanity; Dammam; On-site; SAR 120,000 - 160,000; Full time

Job summary

A culinary brand in Saudi Arabia is seeking a dynamic Customer Relations Manager to oversee customer service operations in Dammam. The ideal candidate will have over 5 years of experience, proven leadership skills, and a track record of developing effective customer service strategies. This role emphasizes enhancing customer satisfaction and leading a team to drive service excellence.

Qualifications

• 5+ years of experience in customer service or customer relations.
• Proven track record of successful customer service strategies.
• Ability to work in a fast-paced, multicultural environment.

Responsibilities

• Develop and implement customer service strategies.
• Lead and mentor a team of customer service representatives.
• Analyze customer feedback to identify trends.

Skills

Customer service strategy development

Team leadership

Analytical skills

Problem-solving

Interpersonal skills

Education

Customer service certifications

Job description

Overview

Meat & Rice Co. is a Saudi-based culinary brand specializing in authentic Indian meat and rice dishes, crafted to satisfy the rich and diverse palates of the Kingdom.

Role

We are seeking a dynamic and experienced Customer Relations Manager to join our team in Dammam, Saudi Arabia. As the Customer Relations Manager, you will be responsible for overseeing and enhancing our customer service operations, ensuring exceptional customer experiences, and driving customer satisfaction and loyalty.

Responsibilities

• Develop and implement customer service strategies aligned with organizational goals
• Lead and mentor a team of customer service representatives, providing guidance and support
• Analyze customer feedback and data to identify trends and areas for improvement
• Collaborate with cross-functional teams to resolve complex customer issues and enhance service delivery
• Establish and maintain key performance indicators (KPIs) for customer service operations
• Develop and implement training programs to enhance team skills and knowledge
• Manage customer escalations and high-priority cases, ensuring timely and satisfactory resolutions
• Create and present regular reports on customer service performance to senior management
• Stay updated on industry trends and best practices in customer relations management

Qualifications

• 5+ years of experience in customer service or customer relations
• Proven track record of developing and implementing successful customer service strategies
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Demonstrated ability to lead and motivate teams
• Customer service certifications
• In-depth understanding of customer service best practices and customer experience management
• Ability to work in a fast-paced, multicultural environment
• Fluency in English; Arabic language skills are a plus