Customer Lifetime Success Manager (IGT) META

Philips; Saudi Arabia; On-site; SAR 200,000 - 250,000; Full time

Job summary

A leading health technology firm is seeking a Customer Lifetime Success Manager to drive business growth through strategic up-sell and cross-sell opportunities in Saudi Arabia. The ideal candidate should have at least 7 years of experience in the healthcare sector, strong relationship management skills, and a clinical background. This role involves coordinating cross-functional teams and requires excellent communication skills in English, with fluency in Arabic being a plus.

Qualifications

• At least 7 years of related experience in business/sales/marketing in healthcare.
• Experience in multinational organizations with cross-functional teams.
• Medical/clinical background is required.
• Willing to travel extensively within the region.
• Fluency in Arabic is preferred but not mandatory.

Responsibilities

• Drive business opportunities along the customer lifecycle.
• Manage the sales funnel to meet or exceed targets.
• Build strong relationships with internal and external partners.
• Create proactive touch points to customers.
• Lead customer feedback analysis and monitor industry trends.

Skills

KPI Monitoring and Reporting

Data Analysis & Interpretation

Customer Response Management

Stakeholder Management

Sales Acumen

Excellent communication skills in English

Education

Bachelor’s degree in the technical or medical field

Tools

Customer Relationship Management (CRM) Software

Job description

Customer Lifetime Success Manager (IGT) META is responsible for leading the identification of complex up-sell and cross-sell opportunities, leveraging advanced data analysis and customer insights to drive significant revenue growth. The role manages the entire small expansion sales process, coordinating with Customer Delivery and key stakeholders.

The role builds strong relationships with internal and external partners, acting as a trusted advisor to customers on strategic up-sell and cross-sell opportunities. The role collaborates with marketing and product teams, leading customer feedback analysis, maintaining detailed records, and monitoring industry trends.

Your Role:

• Being the knowledge expert on the Customer Lifetime Value (CLV) Program portfolio and products, driving overall business by providing clinical and technical product expertise on the Enterprise-wide product/modality across the accounts.
• Driving business opportunities along the customer life cycle, and build strong customer installed base segmentation and customer life cycle management plans together with the regional CLV leader.
• Driving Life cycle business across Equipment and Service on enterprise-wide level and works directly with customers promoting Options, add-ons & upgrades to convert opportunities to sales for growing CLV revenue.
• Building a network of key contacts and relationships within accounts to convert opportunities to sales supporting the customer buying journey.
• Teaming up and supporting internal network working closely with Account Managers, Inside Sales Team, IB Manager, CLV Lead, Sales, Marketing & Sales Back Office teams to manage opportunities and win deals.
• Supporting Account Managers in driving overall business and product deal support by providing clinical and technical product expertise on the product/modality across the accounts.
• Registration and reporting of sales activities within the provided sales tools and according to the defined reporting requirements.
• Creating proactive touch points to customers, utilizing multiple channels such as social media, e-com and virtual meetings.
• Researching accounts to understand customer pains, use data analytics internal and external, identify key players and generate interest.
• Managing portfolio by setting objectives for each call to maximize territory business plans.
• Developing and managing a healthy and predictable sales funnel that meets or exceeds AOP/Forecast Targets and forecast accuracy expectations.

You are a part of Commercial Services Team and report directly into the Service Business Leader META.

You are the right fit if:

• Bachelor’s degree in the technical or medical field.
• At least 7 years of related experience in the business/sales/marketing field on the healthcare business.
• Experience in multinational organization with cross functional teams.
• Medical/clinical background is a must.
• Regional experience in Middle East, Turkey and Africa Region is an added value.
• Structured and logical thinking.
• Customer Life time value awareness.
• IT savvy and quick to learn.
• Willing to travel extensively within the region.
• Excellent communication skills in English.
• Fluency in Arabic is preferred but not a must.

Preferred Skills:
• KPI Monitoring and Reporting
• Data Analysis & Interpretation
• Customer Response Management
• Strategy Development
• Stakeholder Management
• Continuous Improvement
• Service Operations
• Customer Relationship Management (CRM) Software
• Market Research & Analysis
• Sales Acumen
• Communication Tools

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.