Customer Experience & Loyalty Architect - F&B (Khobar)

Thermo steakhouse; Al Khobar; On-site; SAR 150,000 - 200,000; Full time

Job summary

A premium steakhouse in Khobar seeks a Customer Experience & Loyalty Specialist to design and manage customer relations and loyalty programs. The ideal candidate will have proven experience in customer relations, strong communication skills in Arabic and English, and the ability to work independently. Key responsibilities include building customer relationships, implementing retention campaigns, and tracking performance metrics. This role offers a competitive salary and opportunities for growth within the brand.

Benefits

Competitive salary package

Opportunity for growth

Close work with management

Qualifications

• Proven experience in customer relations, CRM, loyalty, or similar role.
• Experience in F&B, hospitality, or retail is a strong plus.
• Strong communication skills in both Arabic and English.
• Ability to plan, execute, and track campaigns using basic tools.
• Creative, customer-focused mindset with strong problem-solving skills.
• Able to work independently, take ownership, and meet deadlines.
• Ready and willing to relocate to Khobar, Saudi Arabia.

Responsibilities

• Build and maintain strong relationships with customers.
• Design and implement effective retention campaigns.
• Create and manage loyalty programs and plans.
• Segment customers and improve repeat visits.
• Track KPIs like repeat-visit and campaign performance.
• Prepare monthly and quarterly retention reports.
• Coordinate with the marketing team on messaging.
• Lead the full retention project independently.

Skills

Strong people skills

Planning and organization

Comfortable with data and reports

Creativity in loyalty ideas

Ability to work independently

Clear communication in Arabic

Clear communication in English

Tools

Excel

Google Sheets

CRM

POS exports

Job description

A premium steakhouse in Khobar seeks a Customer Experience & Loyalty Specialist to design and manage customer relations and loyalty programs. The ideal candidate will have proven experience in customer relations, strong communication skills in Arabic and English, and the ability to work independently. Key responsibilities include building customer relationships, implementing retention campaigns, and tracking performance metrics. This role offers a competitive salary and opportunities for growth within the brand.