Customer Associate (Call Center Agent)

Manpower Group Middle East; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A recruitment company is seeking a Customer Support Associate in Riyadh or Jeddah. The role involves answering customer queries via phone, email, and live chat, requiring strong communication skills in English and preferably Arabic. Ideal candidates should have a university degree and demonstrate flexibility with shifts. Previous customer service experience is advantageous.

Qualifications

• Very good communication skills in English; Arabic is highly desirable.
• Previous customer service experience is a plus.
• Ability to handle customer issues and provide solutions.

Responsibilities

• Answer inbound phone calls, emails, and live chats efficiently.
• Identify customer questions and provide accurate answers.
• Review customer accounts and resolve issues.

Skills

Communication skills

Problem-solving

Flexibility

Education

University Graduates

Job description

Overview

Our client is now recruiting for a Customer Support Associate (Call Centre Agent) - (Saudi Nat) to based in Riyadh or Jeddah Saudi Arabia.

Our client is seeking a Support Associate for their Customer Experience team. As Support Associate, you will be crucial in providing answers to customers’ queries through website and live chat related to company’s services.

Responsibilities

• Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.

Skills and qualifications

• University Graduates.
• Previous customer service experience is a plus.
• Very good communication skill in English and an Arabic speaker will be highly desirable.
• Fluency in English Language, B1 profile.
• Ability to use computers.
• Ability to use internet applications.
• Great verbal & written communication skills.
• Ability to handle customers’ issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours/days.
• Only applicants willing to work in shifts – morning or evening shifts need apply.