Core/Reservation Agent (Local only), Four Seasons Hotel Riyadh

Four Seasons Hotels and Resorts; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel brand in Riyadh is seeking a dedicated Core Agent to ensure exceptional customer service and guest care. In this role, you will join a dynamic team, contributing to a high standard of hospitality. Ideal candidates will have prior experience in rooms division management, strong analytical skills, and the ability to manage multiple tasks effectively. This position offers a competitive net salary and a variety of benefits including housing, transportation, and generous vacation days.

Benefits

Housing provided

Transportation provided

30 days’ vacation

Medical Insurance

Employee Assistance Program

Qualifications

• Previous experience in rooms division management position required.
• Ability to improve efficiency and productivity.

Responsibilities

• Deliver exceptional customer service.
• Ensure every guest receives the utmost care and attention.

Skills

Computer skills

Guest service skills

Salesmanship skills

Ability to manage multiple tasks

Team collaboration

Education

College education or equivalent experience

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

About The Role

As a Core Agent, you will be an integral part of our dynamic team, working together towards a common goal – to exceed expectations and deliver exceptional customer service. With your unwavering dedication and enthusiasm, you will play a key role in ensuring that every guest receives the utmost care and attention.

Four Seasons Hotel Riyadh

Prime location in the heart of the capital, nestled within the iconic 99‑storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centres, and cultural sites, 276 spacious and light‑filled rooms, including 39 luxurious suites.

Areas of responsibility are Core, Sales, Rooms.

Food & Beverage

The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.

Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.

SPA and Wellness

Nestled within our establishment, our world‑class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high end facilities and a meticulously outfitted fitness center.

Complementing this luxurious setting is our Spa department, boasting a diverse and dedicated team of 25 colleagues, all united in their mission to provide exceptional service to our esteemed guests.

Knowledge and Skills

• College education or equivalent experience.
• Comprehensive computer and analytical skills, superior guest service and salesmanship skills. Proven success in a previous rooms division management position required, ability to manage multiple tasks, improve efficiency and productivity.
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have access to a robust benefit plan.
• Can engage in diverse and challenging work.
• Derive a sense of pride in work well done.

What We Expect

• Competitive Net Salary in a Tax‑Free Environment
• Housing provided
• Transportation provided
• 30 days’ vacation
• 10 days Public Holidays per year
• Paid home leave tickets.
• Complimentary employee meals
• Medical Insurance
• Life Insurance
• Employee Assistance Program
• Worldwide Complimentary Room Nights with Four Seasons
• Laundry/dry cleaning for provided for work attire.
• Growth & Development opportunities