Contact System Engineer- Genesys

Fircroft; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology company in Riyadh is seeking a Contact Center IT Specialist to lead project implementations and configure IVR systems. Ideal candidates will have over 8 years of telecom experience and a strong background in developing and supporting large contact center platforms. Responsibilities include collaboration with cross-functional teams to enhance performance and functionality. Candidates should possess a Bachelor's degree in IT or a related field and relevant technical skills.

Qualifications

• 8+ years of experience in relevant activities.
• Telecom contact center experience is beneficial.
• Proven project implementation leadership experience.
• Extensive support experience with a large contact center platform.
• 2-5 years of IVR development experience.
• 2-5 years of J2EE and VXML development experience.

Responsibilities

• Lead project implementation for contact center solutions.
• Develop, configure, and support IVR systems and technologies.
• Collaborate with cross-functional teams for seamless operations.
• Utilize technologies to enhance contact center performance.

Skills

MySQL

Tomcat

Groovy

Thymeleaf

Bootstrap

TypeScript

jQuery

SQL

Education

Bachelor's degree in IT or related field

Master's degree

Job description

About the job Contact System Engineer- Genesys

Contact Center IT Specialist

Job Overview:
We are seeking an experienced Contact Center IT Specialist with a strong background in telecom systems and project implementation. The ideal candidate will possess extensive development, configuration, and support experience with large contact center platforms.

Key Responsibilities:

• Lead project implementation for contact center solutions.
• Develop, configure, and support IVR systems and related technologies.
• Collaborate with cross-functional teams to ensure seamless operations within the contact center.
• Utilize various technologies to enhance the performance and functionality of the contact center platform.

Qualifications:

Academic Qualifications:

• Bachelors degree in IT or a related field (preferred); Masters degree is a plus.

Experience:

• 8+ years of experience in relevant activities as described in the position.
• Telecom contact center experience is highly beneficial.
• Past experience working in a Network Operations Center (NOC).
• Proven project implementation leadership experience.
• Extensive development, configuration, and support experience with a large contact center platform.
• 2-5 years of IVR development experience.
• 2-5 years of J2EE and VXML development experience.

Technical Skills:

• Experience with one or more of the following: MySQL, Tomcat, Groovy, Thymeleaf, Bootstrap, TypeScript, jQuery, SQL.
• Industry Certifications like Genesys Specialist are highly desirable.