Concierge Supervisor (Saudi National)

Accor; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hospitality company in Riyadh is seeking a Concierge Supervisor to oversee concierge services and ensure exceptional guest experiences. Responsibilities include managing a team, providing personalized assistance with dining and entertainment recommendations, and handling special requests. The ideal candidate should have 3-5 years of concierge experience, strong local knowledge, and fluency in both English and Arabic. Join us at A leading hospitality company to enhance guest satisfaction and maintain high service standards.

Qualifications

• 3-5 years of concierge experience with leadership skills.
• Strong knowledge of local attractions and services.
• Proficiency in hotel management software.

Responsibilities

• Oversee concierge services to ensure exceptional hospitality.
• Manage a team of concierges and handle guest inquiries.
• Provide personalized recommendations for dining and entertainment.

Skills

Leadership skills

Excellent communication

Problem-solving abilities

Knowledge of local attractions

Multitasking

Fluency in English

Fluency in Arabic

Tools

Hotel management software

Job description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth

The Sofitel Riyadh is dedicated to providing a five‑star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

Job Description

The Concierge Supervisor is responsible for overseeing concierge services, ensuring guests receive exceptional hospitality and personalized assistance. This role involves managing a team of concierges, handling guest inquiries, and providing recommendations for dining, entertainment, and transportation. The Concierge Supervisor ensures a seamless guest experience by maintaining strong local partnerships and upholding the highest service standards.

• Provide guests with personalized recommendations and assistance, including dining reservations, transportation, and entertainment.
• Handle special requests, ensuring prompt and efficient service.
• Manage VIP guest experiences, ensuring their expectations are exceeded.
• Address guest concerns and resolve complaints professionally.
• Maintain an updated knowledge of local attractions, events, and services.
• Collaborate with hotel departments, including front office and guest relations, to ensure seamless service.

Implement and uphold service standards, ensuring consistency in guest interactions.

Qualifications

• Saudi National
• 3-5 years of concierge experience with leadership skills
• Strong knowledge of local attractions and services
• Excellent communication and problem‑solving abilities
• Proficiency in hotel management software and multitaskingFluency in English & Arabic