Concierge Supervisor – Four Seasons Resort and Residences Red Sea, Saudi Arabia

Four Seasons Hotels and Resorts; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel chain is seeking a dedicated Concierge Supervisor to oversee daily operations and ensure guest satisfaction at a new resort in Saudi Arabia. The ideal candidate has experience in a similar role at a luxury hotel and is fluent in Arabic and English. This position offers a competitive salary, housing, and generous benefits including vacation days, medical insurance, and opportunities for professional growth.

Benefits

Competitive salary in a tax-free environment

Housing and transportation

30 days of vacation plus public holidays

Paid home leave tickets

Complimentary meals

Medical and life insurance

Employee Assistance Program

Opportunities for growth and development

Qualifications

• Experience in a Concierge or Guest Relations role at a luxury hotel or resort.
• Pre-opening experience is a plus.
• Fluency in English is essential; Arabic is a strong asset.

Responsibilities

• Supervise daily operations of the Concierge desk.
• Assist the Chief Concierge in training a high-performing team.
• Act as a key point of contact for guests handling inquiries.
• Curate personalized itineraries and guest experiences.
• Oversee delivery of time-sensitive and VIP services.

Skills

Concierge expertise

Luxury service knowledge

Organizational skills

Problem-solving skills

Bilingual in English and Arabic

Education

Bachelor’s degree in Hospitality Management

Tools

Concierge systems

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

What You Will Do

• Supervise daily operations of the Concierge desk, ensuring accurate information, efficient service, and guest satisfaction.
• Assist the Chief Concierge in training, mentoring, and motivating a high-performing team.
• Act as a key point of contact for guests, handling inquiries, reservations, transportation, special requests, and local recommendations.
• Curate personalized itineraries and guest experiences that reflect the resort’s luxury positioning and the uniqueness of the Red Sea.
• Ensure consistent communication and collaboration with Front Desk, Guest Experience, Residences, and F&B teams.
• Oversee delivery of time-sensitive and VIP services including restaurant bookings, excursions, spa appointments, and special occasions.
• Handle guest feedback and resolve concerns promptly and professionally.
• Support pre-opening initiatives including team recruitment, training, and the development of local partnerships and experiences.

What You Bring

• Experience in a Concierge or Guest Relations leadership role at a luxury hotel or resort.
• Strong knowledge of luxury service standards, local attractions, and destination experiences.
• Pre-opening experience is a plus.
• Excellent organizational and problem-solving skills.
• Flexibility, professionalism, and genuine passion for guest engagement.
• Fluency in English is essential; Arabic is a strong asset.
• Local candidates for this role.

Knowledge and Skills

• Bachelor’s degree, preferably in Hospitality Management or related field.
• Minimum of 2 years’ experience in a 5-star hotel or resort concierge team.
• Familiarity with concierge systems and platforms.
• Ability to remain calm under pressure and multitask in a dynamic environment.
• Excellent communication skills, both verbal and written, in Arabic and English.
• Fluent in English and Arabic, with strong reading, writing, and oral proficiency.

What We Offer

• Competitive salary in a tax-free environment.
• Housing and transportation.
• 30 days of vacation plus public holidays.
• Paid home leave tickets.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.

Schedule & Hours

Full-time role.