Cluster Reservations Agent

Riyadh Marriott Hotel; Municipality of Al Shamal; On-site; SAR 48,000 - 120,000; Full time

Job summary

A prominent hotel in Riyadh is seeking a Reservations Agent to process guest bookings, changes, and cancellations. You will ensure guest satisfaction by addressing needs and inquiries professionally. A high school diploma is required, but there is no prior experience necessary. Join us to deliver exceptional service in a welcoming environment. The position offers a chance to develop professional skills while working in a team-oriented atmosphere.

Qualifications

• No related work experience required.
• No supervisory experience necessary.
• No specific license or certification needed.

Responsibilities

• Process all reservation requests, changes, and cancellations.
• Verify availability of room types and explain rates and policies.
• Welcome guests and anticipate their service needs.
• Maintain cleanliness of appearance and confidentiality.
• Comply with quality assurance standards.

Education

High school diploma or G.E.D. equivalent

Job description

Position Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities / services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Responsibilities

• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Equal Opportunity

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.