Client Support Executive - Yousef Al-Rajhi Group

Qureos Inc; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A logistics company is looking for a proactive Client Support Executive in Saudi Arabia to manage client relationships and ensure excellent service delivery. The candidate should have a Bachelor's degree in Business Administration or a related field, with 2–4 years of experience in customer support or client servicing, preferably in logistics. Responsibilities include addressing client inquiries, coordinating with internal teams, and maintaining client records. The role requires strong communication skills and the ability to work in a fast-paced environment.

Benefits

Competitive salary package

Dynamic work environment

Opportunities for career development

Qualifications

• 2–4 years of experience in client servicing or customer support, preferably in logistics.
• Excellent communication skills in English; Arabic is a plus.
• Ability to work under pressure and in a team.

Responsibilities

• Serve as the main contact for clients, addressing inquiries and service issues.
• Coordinate with internal departments for smooth execution of client requirements.
• Maintain accurate client records and prepare performance summaries.

Skills

Communication skills

Attention to detail

Organizational skills

Multitasking abilities

Problem-solving

Education

Bachelor’s degree in Business Administration or related field

Tools

MS Office

CRM systems

Job description

Job Title: Client Support Executive

Location: Riyadh, Saudi Arabia

Employment Type: Full-Time

About the Role

We are seeking a proactive and customer‑focused Client Support Executive to join our team. The ideal candidate will be responsible for managing client relationships, ensuring excellent service delivery, and acting as the primary point of contact for client inquiries and support. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast‑paced logistics and supply chain environment.

Key Responsibilities

• Serve as the main contact for clients, addressing inquiries, requests, and service issues in a timely and professional manner.
• Coordinate with internal departments (operations, transport, warehouse, and finance) to ensure smooth execution of client requirements.
• Maintain accurate client records, contracts, and communication logs.
• Prepare and share regular updates, reports, and performance summaries with clients.
• Handle client complaints and provide effective solutions to ensure customer satisfaction.
• Support the sales and business development team in managing ongoing client accounts.
• Follow up on client payments, service renewals, and feedback.
• Maintain strong knowledge of company services, logistics operations, and customer support procedures.
• Contribute to continuous improvement initiatives and suggest ways to enhance client experience.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Logistics, or a related field.
• 2–4 years of experience in client servicing, customer support, or account management (preferably within logistics, supply chain, or related industries).
• Excellent communication and interpersonal skills in English (Arabic is an advantage).
• Strong organizational and multitasking abilities.
• Proficient in MS Office and CRM systems.
• Positive attitude, team player, and able to work under pressure.

What We Offer

• Competitive salary package.
• Dynamic and supportive work environment.
• Opportunities for career development and professional growth.