Client Relations Specialist

Confidential; Dammam; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading company in client relations in Saudi Arabia is seeking a Client Relation Specialist responsible for managing and executing vendor registration and client relations activities. This role ensures compliance with client requirements and supports business development efforts. The ideal candidate should have a Bachelor's degree, 2-4 years of experience in vendor registration, and excellent coordination skills. Proficiency in CRM systems is essential for success in this role.

Qualifications

• Minimum 2-4 years of experience in vendor registration or client affairs.
• Proven experience dealing with government and large private sector clients.
• Ability to manage multiple registrations under tight deadlines.

Responsibilities

• Manage end-to-end vendor registration and PQQ processes.
• Prepare, review, and submit compliance documentation.
• Coordinate with internal departments for document validation.
• Act as primary point of contact with clients for all registration matters.
• Monitor registration validity and prepare regular reports.

Skills

Strong knowledge of vendor registration

Excellent coordination and stakeholder management

High attention to detail

Strong communication skills

Proficiency in CRM systems

Education

Bachelor’s degree in Business Administration or related field

Tools

MS Office

Document management tools

Job description

Position Summary

The Client Relation Specialist is responsible for the management and execution of all vendor registration, pre-qualification (PQQ), and client relations activities. This role ensures that the company is successfully registered, qualified, and maintained as an approved vendor with private, government, and semi-government clients. The specialist will ensure compliance with client requirements, timely submission of documentation, proactive follow-up, and accurate maintenance of registration records to support business development and growth objectives.

Key Responsibilities

• Manage end-to-end vendor registration and PQQ processes with clients across private, government, PIF, and semi-government sectors.
• Document Preparation & Submission
• Prepare, review, submit, and update PQQ documents, prequalification forms, and compliance files in line with client requirements.
• Internal Coordination
• Coordinate with internal departments (Finance, HR, Legal, Operations, HSE, Quality, IT) to collect and validate necessary documents.
• Act as the primary point of contact with clients for all registration, PQQ, and vendor qualification matters.
• Proactive Follow-Up
• Follow up with clients to track application status, clarify requirements, and secure approvals.
• Compliance Assurance
• Ensure compliance with client-specific requirements, industry standards, and regulatory frameworks.
• Record Maintenance
• Maintain and update accurate registration records and documentation in company systems, including CRM or registration databases.
• Workflow Improvement
• Develop, standardize, and improve registration workflows and templates to enhance efficiency.
• Monitoring & Reporting
• Monitor registration validity, renewals, and expiry dates; prepare regular reports on registration status, PQQ progress, approvals, and pending actions for management review.
• Support for Business Development
• Support Business Development teams by ensuring readiness for targeted opportunities.
• Training & Knowledge Sharing
• Conduct training sessions on registration and PQQ processes and best practices.
• Industry Awareness
• Stay updated with changes in vendor registration requirements and market practices.

Minimum Qualifications

• Education
• Bachelor’s degree in Business Administration, Supply Chain Management, Management, or a related field.
• Experience
• Minimum 2-4 years of experience in vendor registration, PQQ management, procurement support, or client affairs (industry-dependent). Proven experience dealing with government, semi-government, and large private sector clients.
• Strong knowledge of vendor registration, PQQ, and compliance documentation.
• Excellent coordination and stakeholder management skills.
• High attention to detail with strong document control capabilities.
• Ability to manage multiple registrations simultaneously under tight deadlines.
• Strong communication skills (written and verbal).
• Proficiency in CRM systems, MS Office, and document management tools.
• Problem-solving mindset with a continuous improvement approach.
• Ability to work independently and collaboratively across functions.