CCTV Operator

Accor Hotels; Jeddah; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hospitality company in Jeddah seeks a CCTV Operator to ensure the safety of guests and staff by monitoring security footage. The operator will report incidents and suspicious activities, assist in investigations, and maintain CCTV equipment. Strong observational and communication skills are essential for success in this role, which may involve rotating shifts and a control room environment. Join a committed team that values diversity and inclusion.

Qualifications

• Strong observational skills to detect unusual behavior or potential threats.
• Clear communication skills to report incidents and collaborate with the security team.
• Ability to react quickly and effectively in high-pressure situations.
• Understanding of safety procedures and emergency response practices.

Responsibilities

• Monitor live video feeds from CCTV cameras throughout the hotel.
• Identify and report suspicious behavior, incidents, or emergencies.
• Record and document incidents observed on CCTV footage.
• Respond promptly to alerts from security systems.
• Assist hotel security or law enforcement with investigations.
• Ensure all CCTV equipment is functioning properly.
• Be prepared to assist in emergency protocols.
• Collaborate with hotel security personnel.
• Ensure compliance with privacy regulations.

Skills

Attention to Detail

Communication Skills

Problem-Solving

Knowledge of Security Protocols

Job description

Company Description

Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.

Job Description

Job Summary:

The CCTV Operator is responsible for monitoring the hotel’s security cameras and surveillance systems to ensure the safety and security of guests, employees, and property. This role involves maintaining real-time observation of security footage, responding to incidents, and alerting security or management as needed.

Key Responsibilities:

• Monitor Surveillance Systems: Continuously monitor live video feeds from CCTV cameras throughout the hotel, including entrances, lobbies, hallways, parking lots, and other key areas.
• Report Suspicious Activity: Identify and report any suspicious behavior, incidents, or emergencies to security or hotel management.
• Incident Documentation: Record and document incidents observed on the CCTV footage for future reference or investigations.
• Respond to Alerts: React promptly to alerts or alarms from security systems (e.g., motion detectors, door sensors) and elevate situations to the appropriate personnel.
• Assist in Investigations: Assist hotel security or law enforcement in reviewing footage for incidents such as theft, vandalism, or accidents.
• Maintain Equipment: Ensure all CCTV equipment is functioning properly and report any malfunctions or maintenance needs.
• Support Emergency Protocols: Be prepared to assist in the implementation of emergency protocols, such as evacuations or lockdowns, based on real-time observations.
• Collaborate with Security Team: Work closely with hotel security personnel and other departments to maintain a secure environment.
• Protect Guest Privacy: Ensure all monitoring is done in compliance with privacy regulations and hotel policies.

Qualifications

Requirements:

• Attention to Detail: Strong observational skills with the ability to detect unusual behavior or potential threats.
• Communication Skills: Clear communication skills to report incidents and collaborate with the security team or management.
• Problem-Solving: Ability to react quickly and effectively in high-pressure situations.
• Knowledge of Security Protocols: Understanding of safety procedures and emergency response practices.

Working Conditions:

• The CCTV Operator may be required to work in rotating shifts, including nights, weekends, and holidays.
• The role involves sitting for extended periods and working with monitoring equipment in a control room environment.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.