Captain Waiter-Leb

Hr Team; Riyad Al Khabra; On-site; SAR 112,000 - 150,000; Full time

Job summary

A hospitality industry leader in Al-Qassim Province is seeking a Restaurant Captain. You will be responsible for promoting guest satisfaction, managing daily operations, and ensuring food service quality. The ideal candidate will have 2–3 years of experience in food and beverage service, excellent communication skills, and a pleasing personality. Education in hotel management is required. This is an excellent opportunity to grow within a dedicated team in a vibrant environment.

Qualifications

• 2–3 years of work experience in Food & Beverage in a 5-star international property.
• 1 year experience in a Captain position or similar role is an advantage.
• Familiar with Point of sale systems.

Responsibilities

• Greet and welcome guests promptly in a warm and friendly manner.
• Assist guests with table reservations and seating.
• Serve food courses and beverages to guests.

Skills

Good command in both spoken and written English

Pleasing personality

Good knowledge of food and beverage service

Education

Diploma or degree in Hotel Management or related field

Tools

Point of sale systems

MS Office

Property management systems

Job description

As a restaurant captain, you are responsible to promote and ensure guest satisfaction, maintaining a safe and sanitary work environment, and ensuring only the highest quality products are being served.

Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure the satisfaction of every individual guest. Also to handle daily team member relations, and encourage problem-solving by team members through proper training and empowerment.

Restaurant Captain Duties and Responsibilities:

• Always greet and welcome guests promptly in a warm and friendly manner.
• Always thank and give a fond farewells to guests conveying anticipation for their next visit.
• Assist guests with table reservations.
• Assist guests while seating.
• Ensure guests are serviced within the specified time.
• Has a good knowledge of menu and presentation standards.
• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
• Able to answer any questions regarding the menu and assist with menu selections.
• Able to anticipate any unexpected guest need and reacts promptly and tactfully.
• Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.
• Serve food courses and beverages to guests.
• Set tables according to the type of event and service standards.
• Record transaction/orders in Point of Sales systems at the time of order.
• Communicate with the kitchen regarding any menu questions, the length of wait, and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Check with guests to ensure satisfaction with each food course and beverage.
• Responsible for clearing, collecting, and returning food and beverage items to the proper area.
• Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
• The present accurate final bill to guest and process payment.
• Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
• Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
• Ensures that hotel brand standards and SOP's are consistently implemented.
• Work with fellow staff and managers to ensure that the restaurant achieves its full potential.
• Completes the daily responsibilities that are set for each individual shift.
• Complete closing duties, including restocking items, turning off lights, etc.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Take an active role in coaching and developing junior staff.
• Any other duties related to food and beverage service assigned by the manager.

Prerequisites:

Good command in both spoken and written English.

Should have pleasing personality.

Good knowledge of food and beverage service.

Education:

Diploma or degree in Hotel Management or related field. Familiar with Point of sale systems, MS office, Property management systems etc.

Experience:

2– 3 years of work experience in Food & Beverage gained from a 5-star international property, along with 1-year experience in a Captain position or a similar role an advantage.