Business Solutions and Technical Manager

Al Jameel International Co. Ltd; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in the region is seeking a Business Solutions Manager with expertise in SAP SD support and project management. The role involves providing first-line support for end users, troubleshooting issues, and leading projects while managing resources effectively. The ideal candidate will have at least 5 years of experience in a similar role, strong communication skills, and a solid technical background in software development and database management. Proficiency in both Arabic and English is preferred.

Qualifications

• Minimum 5 years’ experience in a role of business solutions manager with a technical background.
• Experience in managing project budgets and tracking expenses.
• Strong experience supporting SAP SD module operations.

Responsibilities

• Provide first-line support for end users facing issues with sales orders and deliveries.
• Troubleshoot SAP SD transaction errors and resolve system bugs.
• Develop integration between systems and create database code.

Skills

SAP SD Support

Project Management

Software Development

Database Management

Leadership

Communication skills

Problem-solving

Education

Bachelor's or master's degree in computer science, Information Systems, or a related field

Tools

MS/SQL

SAP

C# .NET

Job description

Responsibilities

ERP (SAP) Sales & Distribution (SD) Support Operations

• Provide first-line support for end users facing issues with sales orders, deliveries, billing, or pricing.
• Troubleshoot and resolve SAP SD transaction errors, data inconsistencies, and system bugs.
• Monitor key processes such as order-to-cash (O2C), credit management, and shipping.
• Identify bottlenecks and suggest improvements for better performance and user experience.
• Provide training and guidance to end users on SAP SD functionalities.
• Participate in SAP upgrades, patches, and enhancement projects.
• Send Invoices to ZATCA and make sure it’s successfully integrated.

e-Commerce Integration with ERP

• Configure and develop any requirements to support Salla Integration with SAP.
• Make sure all invoices raised by Salla are integrated into SAP.
• Check and resolve the issues related to stock with operation team.
• Ensure invoices are integrated with ZATCA.

Software Development & Database Management

• Develop integration between systems.
• Develop dotnet C# Web API application.
• Database MS/SQL Code to create stored procedures, functions, triggers, and views.
• Deep dive into performance tuning: indexing strategies, query optimization.

Projects & Teams Management

• Provide projects and team performance updates on regular basis.
• Aligns project goals with broader business objectives.
• Lead on business solution projects and assign tasks to the team members for projects delivery.
• Support business teams to define business requirements and ensure they follow standard frameworks and templates.
• Select and manage external vendor / partner to deliver business solutions according to business requirements.
• Develop detailed project plans, timelines, and milestones for business solution projects.
• Help prioritize tasks and allocate resources effectively
• Identifies potential risks early.
• Motivates and guides team members.
• Clearly conveys goals, expectations, and updates to stakeholders.
• Facilitates meetings, writes reports, and manages cross-functional collaboration across digital teams and business teams.
• Support team members and train them on business solutions and managing the operations.

Qualifications

• Minimum 5 years’ experience in a role of business solutions manager with technical background.
• Ability to collaborate and work effectively in cross-functional teams, fostering a positive and productive work environment.
• Experience in managing project budgets, tracking expenses, and providing financial reports.
• Strong leadership and communication skills, with the ability to effectively communicate with stakeholders at all levels of the organization.
• 5 years’ experience supporting SAP SD module operations (sales orders, pricing, billing, shipping, etc.) and integration with other SAP modules like MM, FI. Not required to configure SAP system.
• 5 years’ experience supporting Sales Buzz operations and integration with SAP ERP.
• 5 years’ experience in managing SQL Server databases and writing complex stored procedures and queries.
• Strong background in software development and integration using Microsoft technologies.
• Bachelor's or master's degree in computer science, Information Systems, or a related field.
• Strong problem-solving and communication skills.
• Ideally proficient in Arabic and English language, verbal and written.