Business Process Analyst

MENA Consultant; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A consulting firm is seeking a Business Process Analyst in Riyadh, KSA, to enhance and document operational processes. The role requires proficiency in business process analysis, developing SOPs, and facilitating stakeholder interactions. Candidates should have a Bachelor's degree in IT, MIS, or a related field and 4+ years of relevant experience, preferably in travel e-commerce or fintech. This is an on-site position requiring strong analytical skills and effective communication abilities.

Qualifications

• 4+ years of experience in business process analysis or similar roles.
• Experience in travel e-commerce, fintech, IT, or service-tech domains preferred.
• Strong analytical and organizational skills with attention to detail.

Responsibilities

• Analyze and document business processes for efficiency improvement.
• Develop and maintain SOPs, SLAs, and governance documentation.
• Create process maps and operational playbooks aligned with standards.
• Work cross-functionally with IT and business units for process implementation.
• Conduct process performance evaluations and support improvement initiatives.

Skills

Business process analysis

Developing SOPs and SLAs

Analytical skills

Effective communication

Stakeholder interaction

Education

Bachelor’s degree in Information Technology, MIS, or Business Administration

Job description

Location: Riyadh, KSA.
Years of Experience: 4+ years.
Working Arrangement: on-site.
Language Requirements: Fluency in English (written and spoken).

We are seeking a Business Process Analyst to support the assessment, enhancement, and documentation of operational processes and governance frameworks. The role will focus on developing and improving process documentation within technology‑driven environments. Experience in travel e‑commerce, fintech, IT, or service‑tech domains is preferred.

Key Requirements

Proven experience in business process analysis or similar roles.

Proven experience in developing and maintaining SOPs and SLAs.

• Domain background in travel e‑commerce, fintech, IT, or digital service platforms.

Ability to analyze current workflows, identify improvement opportunities, and define optimized processes.

Preferred Qualifications

Previous experience in consulting or Big Four environments.

Other Qualifications

Bachelor’s degree in Information Technology, MIS, Business Administration, or a related field.

Strong analytical and organization skills with attention to detail.

Effective communication and stakeholder interaction skills.

Ability to work independently in a fast‑paced or client‑driven environment.

Key Responsibilities

Analyze and document business processes, identifying areas for standardization and efficiency improvement.

Develop, update, and maintain SOPs, SLAs, and related governance documentation.

Create process maps, workflow diagrams, and operational playbooks aligned with organizational standards.

Work cross‑functionally with IT and business units to ensure correct process implementation.

Conduct process performance evaluations and support continuous improvement initiatives.

• Provide knowledge transfer and process training for relevant stakeholders.

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